Sales Order Administrator

· Order entry and processing:

· Own the order entry process

· Download new orders from customer portals and e-mails

· Enter orders into the ERP system

· Follow up with customers on order questions, wrong part numbers, pricing, lead-times, etc.

· Maintain and update orders in ERP system

· Monitor daily shipments.

· Monitor warranty orders and material to be returned:

· Create RMA’s

· Track RMA materials in Heller

· Respond to warranty concerns

· Contact/respond to customers for order follow-up

· Follow through rush orders to be sure they are entered/shipped promptly

· Respond to emails and phone calls related to parts orders and non-technical issues.

· Reporting

· On-time delivery reports

· Order status/order quality reporting

· RMA reporting

· Administration

· Become the subject matter expert (SME) of the Order Entry Process

· Assist in the implementation of ERP changes

· Attend customer meetings related to parts orders and invoicing

· Assist in providing or facilitating customs declarations for spare parts shipments

· Assist the Key Account team with projects (as required)

· Field Service

· Prepare field service job orders (if applicable)

· Manage training billing and training administration

Job Type: Full-time

Pay: ₹24,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• What is your Notice Period in days?
• Are you comfortable with the job location (Bavla-Gallops Industrial Park)?

Work Location: In person