Posted:1 month ago|
Platform:
On-site
Full Time
· Order entry and processing:
· Own the order entry process
· Download new orders from customer portals and e-mails
· Enter orders into the ERP system
· Follow up with customers on order questions, wrong part numbers, pricing, lead-times, etc.
· Maintain and update orders in ERP system
· Monitor daily shipments.
· Monitor warranty orders and material to be returned:
· Create RMA’s
· Track RMA materials in Heller
· Respond to warranty concerns
· Contact/respond to customers for order follow-up
· Follow through rush orders to be sure they are entered/shipped promptly
· Respond to emails and phone calls related to parts orders and non-technical issues.
· Reporting
· On-time delivery reports
· Order status/order quality reporting
· RMA reporting
· Administration
· Become the subject matter expert (SME) of the Order Entry Process
· Assist in the implementation of ERP changes
· Attend customer meetings related to parts orders and invoicing
· Assist in providing or facilitating customs declarations for spare parts shipments
· Assist the Key Account team with projects (as required)
· Field Service
· Prepare field service job orders (if applicable)
· Manage training billing and training administration
Job Type: Full-time
Pay: ₹24,000.00 - ₹40,000.00 per month
Benefits:
Ability to commute/relocate:
Application Question(s):
Work Location: In person
Heller Thermal Systems
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