sales officer

Role: Sales Officer (Home Loans)

Department: Home Loans
Purpose:
To achieve assigned sales targets by identifying and developing new sources in the designated area, maintaining source relationships, and ensuring overall productivity through efficient geography and channel management.

Key Responsibilities1. Area / Geography Mapping

• Regularly map assigned geography down to lane-level with support from supervisors.
• Identify new sourcing opportunities within the mapped areas.
• Provide mapping updates and insights during team huddles.

2. Source Relationship Management

• Manage and maintain productive relationships with assigned and identified sourcing partners (DSAs, BSAs, connectors).
• Drive lead conversion ratios (LSR, SLR, MS) through engagement and process adherence.

3. Sales Reporting

• Maintain daily and periodic sales reports in prescribed formats.
• Record daily activities in a structured diary as per organizational guidelines.

4. Channel Partner Recruitment

• Identify and empanel new channel partners/BSAs.
• Ensure compliance with partner norms and category guidelines.

5. Team Huddles

• Participate in daily morning team huddles.
• Share updates, performance data, and discuss progress and challenges.

6. Customer Relationship Management

• Engage with customers to offer the right home loan solutions.
• Manage end-to-end sales process including KYC, documentation, eligibility analysis, objection handling, and after-sales service.

Knowledge, Skills & Functional Competencies Must-Have Knowledge:

• Mapping tools and local geography
• HDFC Home Loan products and competitor offerings
• KYC, legal, and technical documentation
• Loan eligibility and credit analysis

Functional Skills:

• Source/partner management
• Sales reporting and diary maintenance
• Customer lifecycle management
• Use of sales kits and objection handling

Behavioral Competencies Must-Have:

• Interpersonal Skills – Source and customer relationship management
• Planning & Execution – Effective territory and sales planning
• Selling Skills – Objection handling, lead conversion

Good to Have:

• Creativity – Innovative approach to sourcing and selling
• Service Orientation – Customer-first attitude
• Logical Reasoning – Credit analysis and problem-solving

KPIs / Success Metrics

• Achievement of monthly sales targets
• Conversion ratios (LSR, SLR, MS)
• New source/channel partner activation
• Customer satisfaction and retention

Job Type: Full-time

Pay: ₹28,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer
+91 9473439765