Sales Executive

Role & responsibilities

Key Responsibilities

1. Sales & Customer Service

• Welcome and engage customers with respect, courtesy, and professionalism.
• Provide accurate product information, demonstrate jewellery features, and assist customers in making informed choices.Promote and upsell products, schemes, and offers to achieve and exceed individual and showroom sales targets.
• Handle customer queries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
• Support the showroom manager in closing high-value sales whenever required.

2. Inventory Management

• Handle stock daily, including counting, tallying, and maintaining accurate records.
• Ensure safe handling, proper storage, and security of jewellery stock.
• Update barcodes, product tags, and maintain error-free stock documentation.
• Assist in daily stock audits and reconciliation as per company policy.

3. Visual Merchandising & Grooming

• Maintain showroom counters, shelves, and displays in a neat and attractive manner.
• Ensure jewellery is displayed as per companys visual merchandising guidelines.
• Keep sales counters stocked with catalogues, brochures, and other sales materials.
• Adhere to personal grooming and uniform standards as per brand guidelines.

4. Old Gold / URD Purchases

• Execute purchase transactions of old gold/URD strictly as per company protocols.
• Ensure accurate valuation, documentation, and compliance with applicable laws.

5. Compliance & Policy Adherence

• Follow company policies for billing, payments, discounts, and schemes.
• Complete all KYC (Know Your Customer) documentation accurately and maintain customer records.
• Ensure compliance with security and operational guidelines.

6. Customer Relationship Management (CRM)

• Build rapport with customers to enhance loyalty and repeat business.
• Maintain customer databases for birthdays, anniversaries, and special occasions.
• Reach out to customers for festive offers, schemes, and showroom promotions.
• Collect customer feedback and share insights with management for service improvement.

7. Order Management & Follow-up

• Record customer orders accurately in registers and order books.
• Coordinate with the order department for timely updates and deliveries.
• Follow up with customers on pending or customized orders.

8. Collaboration & Teamwork

• Work closely with colleagues and managers to ensure smooth operations.
• Share customer feedback and product requirements with management.
• Support colleagues during high footfall, events, and promotional activities.

Key Skills & Competencies

• Strong interpersonal and communication skills (verbal & non-verbal).
• Knowledge of jewellery products, including gold, diamond, and precious stones.
• Sales-driven mindset with the ability to upsell and cross-sell.
• Customer-centric approach with strong problem-solving abilities.
• Basic knowledge of POS systems, billing, and MS Office.
• Ability to work under pressure and meet targets.

Qualifications & Experience

• Minimum Graduate in any stream (Commerce/Marketing preferred).
• 13 years of experience in retail sales (Jewellery or luxury retail preferred).

Work Conditions

• Location: Showroom-based (as per branch requirement).
• Work Hours: As per showroom operating timings, including weekends and holidays.
• Reporting To: Showroom Manager / Assistant Manager.