Sales Executive – Female ( Telecalling & Customer Engagement)

Job Description:

The Design Store is seeking a dedicated and dynamic Showroom Administrator to join our team in Mohali. This role combines general administrative responsibilities with social media management to ensure smooth operations and enhance our online presence.

Key Responsibilities:

• Telecalling & Lead Conversion:
• Make outbound calls to prospective clients and follow up on incoming leads.
• Clearly explain product features (e.g., designer wallpapers, interior décor items).
• Understand customer requirements and offer customized solutions.
• Customer Interaction & Relationship Building:
• Handle queries with confidence and professionalism.
• Build rapport with clients through warm and engaging conversations.
• Maintain customer satisfaction through timely updates and follow-ups.
• Sales Support:
• Assist the in-store or field sales team with appointment bookings and follow-through.
• Update CRM with daily call logs, lead status, and customer interactions.
• Coordinate with the design or operations team for product sharing and sampling.
• Product Promotion:
• Share product catalogs and new arrivals via WhatsApp, email, or calls.
• Follow up with interested customers to encourage visits or purchases.

Key Requirements:

• Minimum 1–3 years experience in telecalling, telesales, or customer service.
• Fluent in Hindi and English (Punjabi is a plus).
• Excellent communication, persuasion, and listening skills.
• Confidence in phone-based conversations and soft selling.
• Basic computer knowledge – MS Excel, WhatsApp Web, CRM software usage.

Job Type: Full-time

Pay: ₹150,000.00 - ₹200,000.00 per year

Benefits:

• Internet reimbursement

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)

Work Location: In person