Sales Executive

Company Description

seamless, transparent, and fulfilling experience.

Role Description

Sales Executive

KEY RESPONSIBILITIES

Customer Interface & Interactions

• Connect with Prospects and Sell the products or services
• Respond promptly to customer inquiries.
• Assist customers in selecting the most suitable home plans, guiding them about customisation options, pricing and features based on their requirements and preferences.
• Provide accurate and comprehensive information about products, services and policies.
• Act as a bridge between customers and inhouse service partners and ensure smooth work flows.

Product Knowledge

• Develop a deep understanding of the company’s home plans, features and customization options.
• Provide accurate and detailed information about home plan products and processes to assist customers in making informed purchasing decisions.
• Stay informed about industry trends and updates to effectively assist customers.

Communication

• Clearly and effectively communicate with customers, providing empathetic and personalized support.
• Document customer interactions and feedback to assist in improving processes and services.
• Communicate effectively with other departments to ensure a seamless customer experience.
• Keep customers informed of any delays or issues that may impact their shopping experience.

Collaboration & Teamwork

• Collaborate with the marketing team to generate quotes, track orders and ensure smooth order fulfillment.
• Work closely with the design team to clarify customer requirements for custom home plans and ensure the designs meet customer expectations.

Quality Assurance / Issue Resolution

• Gather customer feedback and insights to contribute to the continuous improvement of our offering.
• Monitor and assess the quality of customer interactions to identify areas for improvement.
• Investigate and resolve customer complaints and issues promptly and efficiently.
• Identify trends in customer issues and proactively suggest improvements to enhance the overall customer experience.
• Collaborate with the teams to address recurring customer concerns and implement solutions.
• Participate in ongoing training to enhance customer service skills and stay informed about company policies and procedures.
• Contribute to the continuous improvement of customer support processes.

Documentation

• Maintain accurate and detailed records of customer interactions and issue resolutions.
• Provide regular reports(xls based) on customer feedback and common concerns to the management team.

Qualifications

SKILL SETS & EXPERIENCE

• Any Bachelor's Degree with specialization in sales
• Proven experience of

  1 - 3 yrs in a customer/sales support role

  , preferably in an ecommerce environment.
• Excellent communication skills, both written and oral.
• Strong problem solving abilities, attention to detail and a proactive approach to customer issues.
• Positive attitude and a passion for delivering exceptional customer experiences.
• Ability to work in a fast paced environment and handle a high volume of customer inquiries.
• Knowledge of home planning, architecture or construction is a plus.
• Familiarity with ecommerce platforms and order management systems.
• Proficiency in using customer support software and tools.
• Work timings are for 48 hours per week. MON-Sat.
• Flexibility to work weekends or evenings as needed.

Additional Information:

Open Positions: one

Work Location : Nanakramguda, Hyderabad

Apply or refer to hr@ayathana.com

Expected Salary - 25k