Sales CRM Executive

Job Description:*

- *Title:* Sales CRM Executive

*Responsibilities:*

1. *CRM Implementation:*

- Implement and manage the organization's CRM system.

- Customize the CRM to meet the sales team's needs.

- Ensure data integrity and accuracy within the CRM.

2. *User Training and Support:*

- Provide training to sales team members on CRM usage.

- Offer ongoing support and troubleshooting assistance.

- Address CRM-related queries and issues promptly.

3. *Data Management and Analysis:*

- Collect, organize, and maintain sales-related data in the CRM.

- Analyze CRM data to identify trends, opportunities, and areas for improvement.

- Generate reports and dashboards for sales performance tracking.

4. *Automation and Workflow Optimization:*

- Configure CRM workflows and automation to streamline sales processes.

- Identify areas where automation can improve efficiency and reduce manual work.

- Monitor and optimize lead and opportunity management.

5. *Integration with Sales Tools:*

- Integrate the CRM with other sales and marketing tools (e.g., email, marketing automation).

- Ensure data flows seamlessly between systems.

- Collaborate with IT and vendors for integrations.

6. *User Adoption and Compliance:*

- Promote CRM adoption among the sales team.

- Ensure data input and activity logging compliance.

- Enforce data security and privacy policies.

*Key Result Areas (KRAs) and Key Performance Indicators (KPIs):*

1. *CRM Utilization:*

- KPI: Percentage of sales team members actively using the CRM.

- KPI: CRM adoption rate over time.

2. *Data Quality:*

- KPI: Data accuracy and completeness within the CRM.

- KPI: Reduction in data entry errors.

3. *Sales Process Efficiency:*

- KPI: Reduction in the time it takes to move leads/opportunities through the sales pipeline.

- KPI: Percentage increase in the number of deals closed using CRM data.

4. *Data Analysis and Reporting:*

- KPI: Timely generation of sales performance reports and dashboards.

- KPI: Insights derived from CRM data leading to actionable decisions.

5. *Integration Success:*

- KPI: Successful integration of CRM with other sales and marketing tools.

- KPI: Reduction in data silos and improved data flow.

6. *User Satisfaction and Training:*

- KPI: User feedback on CRM training and support.

- KPI: Reduction in CRM-related support tickets and issues.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Provident Fund

Work Location: In person

Speak with the employer
+91 8657592250