Sales Counselor - Aesthetic Clinic

Company Description

At House of Aetheria, we unite a trusted team of dermatologists, expert injectors, plastic surgeons, and aestheticians to deliver exceptional care. Our mission is to be the best by doing what's right, always backing every treatment, procedure, and consultation with science and ethics.

As a Sales Counsellor, you will play a crucial role in the client journey, ensuring a seamless and positive experience from initial inquiry through treatment completion.

• Client Consultation: Conduct initial, in-depth consultations with prospective and current clients to thoroughly assess their specific hair and skin needs, aesthetic goals, and expectations.
• Education and Guidance: Clearly and comprehensively educate clients about various treatment options, procedures, associated benefits, potential outcomes, and necessary aftercare.
• Personalized Care Plans: Collaborate closely with medical professionals to develop and present personalized treatment plans that are fully aligned with the client's goals and clinical recommendations.
• Support and Follow-Up: Provide proactive, ongoing support and follow-up communication throughout the client's treatment process to ensure high satisfaction, address any concerns promptly, and maintain commitment to the plan.
• Documentation: Maintain accurate, confidential, and up-to-date records of all client interactions, treatment plans, progress, and financial agreements using our computer systems.
• Collaboration: Work effectively and communicate seamlessly with medical staff (doctors, technicians) and other counsellors to ensure a unified and cohesive approach to client care.
• Marketing and Outreach: Actively assist in outreach efforts to attract new clients. This may include promoting clinic services at community events, engaging on social media, and managing referral programs.

Qualifications and Experience:

• Minimum of 2 year of total work experience (Preferred).
• Previous experience in counselling, sales, or client relations, preferably within a clinical, aesthetic, wellness, hospitality and healthcare
• Knowledge Base: Strong foundational understanding of common hair and skin treatment procedures, products, and industry best practices.
• Soft Skills: Excellent verbal and written communication, presentation, and interpersonal skills.
• Client Focus: Demonstrated empathy, patience, and a genuine, consultative desire to help clients achieve their personal aesthetic goals.
• Operational Skills: Proven ability to effectively manage multiple clients and tasks simultaneously in a dynamic, fast-paced environment.
• Technical Skills: Proficient in using computer systems for documentation, scheduling, and basic office tasks.

Work Location

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