sales coordinator

FRONT OFFICE SALES COORDINATOR

Duties & Responsibilities:

· Keep the front desk clean, tidy and supplied with all the necessary supplies

· Greet, communicate with and welcome customers

· Please answer all the customer's questions and address their requirements

· Arrange customer requirements and complete the sales process.

· Answer all incoming calls and sales leads, redirect them when needed

· Receive letters and packages and send them to the appropriate destination

· Monitor and update records and files

Sales Procedure:

1. Attend to all customers and learn about their needs.

2. (Situations)

Ø If we have the required product, confirm stock availability with the store dept.

Ø If we don’t have the product or stock, convince the customer and convert to another product/brand.

Ø If we cannot convert the materials, inquire when we will receive the materials and consult with the manager before providing the estimated supply details to the customer.

Ø Prepare a sales quotation and send it to the customer if necessary.

Ø Maintain the contact information and details of enquiry customers in the enquiry register and follow up with them on a regular basis

3. Prepare the order form and give it to the billing section for sale order creation. (Order form must contain the billing address, phone number, payment mode)

4. Confirm the payment method with the customer and inform the billing staff.

Ø Credit sale - consult with the manager

Ø Payment by Cash/Bank/UPI - Confirm the payment receipt as per the customer's preferred mode.

Ø Cash on Delivery - Before delivering the material to the customer, direct the driver as to where the cash should be collected from the delivery site, and confirm the same after completing the delivery.

Ø Post-dated delivery or Job work - Confirm the order with an advance payment of 30%.

5. Organize all materials according to the sale order and coordinate with the store manager/executive. Corrections must be noted on the sales challan and reported to the billing section before the final invoice is sent out.

6. Convey the final bill amount to the customer before printing. (If any clarifications are required on the bill amount, that will be clear at this time.)

7. Cross-check the billed items at present of the despatch executive.

8. Permit the dispatching of the vehicle by obtaining the signature of the dispatch supervisor/executive.

9. Ask the customer to sign the final bill.

10. Signed invoice handover to store dept

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment

Experience:

• Retail sales - Any Building materials shop: 1 year (Required)

Work Location: In person