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NTT DATA
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Sales Cloud Developer/Administrator

Sales Cloud Developer/Administrator

NTT DATA

5 - 9 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

salesforce crm data governance reporting user support training sales cloud

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Salesforce Senior Consultant at NTT DATA, you will be responsible for leading the administration, optimization, and governance of the Salesforce ecosystem. Your role will involve managing a team of Salesforce administrators, ensuring best practices in platform configuration, and collaborating with business and technical teams to deliver scalable CRM solutions. Key Responsibilities: - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - Serve as escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. Qualification Required: - Bachelors degree in Computer Science, Information Technology, or related field. - Salesforce Administrator or Salesforce Developer certification is preferred. - Proven experience in Salesforce administration, configuration, and customization. - Strong understanding of CRM concepts and best practices. - Excellent communication and leadership skills. (Note: No additional details about the company were mentioned in the job description.),

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Sales Cloud Developer/Administrator