Sales Associate

The Sales Associate is responsible for providing exceptional customer service, driving sales, and contributing to a positive and welcoming store environment. This role serves as the first point of contact for customers, requiring a passion for our products and an ability to forge lasting relationships.

Key Roles & Responsibilities

• Customer Engagement & Sales:
• Greet customers promptly, authentically, and in an engaging manner.
• Actively seek out customers on the sales floor, listen to their needs, and suggest suitable products and services.
• Achieve or exceed individual and team sales goals by leveraging product knowledge, suggestive selling, and upselling techniques.
• Process transactions accurately and efficiently using the Point-of-Sale (POS) system.
• Handle customer inquiries, returns, and complaints in a professional and timely manner.
• Store Operations & Merchandising:
• Assist in maintaining a clean, organized, and visually appealing sales floor, including restocking shelves and arranging product displays.
• Assist with inventory management tasks, such as receiving shipments, conducting stock counts, and reporting product discrepancies.
• Ensure all merchandising and visual directives are implemented and maintained correctly.
• Support loss prevention efforts by monitoring the sales floor and following security procedures.
• Teamwork & Product Knowledge:
• Collaborate effectively with team members and management to ensure all customers receive the best possible service.
• Stay informed about all product features, benefits, promotions, and store policies to serve as a product expert.
• Attend all required training sessions and team meetings.

Requirements & Qualifications

Required:

• High school diploma or GED.
• Proven ability to develop relationships with customers and colleagues.
• Strong communication and interpersonal skills.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.
• Basic math and computer skills, including familiarity with POS systems.
• Physical ability to stand for extended periods and lift moderate weights (e.g., up to 30 lbs) for restocking.

Preferred:

• Prior experience in a retail, sales, or other customer-facing role.
• A keen interest in the product industry (e.g., fashion, electronics, health).

Essential Skills & Proficiencies

• Customer Service Excellence
• Sales and Negotiation
• Product Knowledge (and willingness to learn quickly)
• Organizational Skills and Attention to Detail
• Ability to work in a Fast-Paced Environment
• Teamwork and Collaboration

Job Type: Full-time

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person