Sales and Service Coordinator

As a Customer Support Executive at Atlanta Systems, your role involves establishing and maintaining effective relationships with customers through email and phone communication. You will be responsible for coordinating and arranging client events, meetings, appointments, and conferences. Providing trustworthy feedback, after-sales support, and building long-term relationships with both new and existing customers will be crucial. Your duties will also include offering effective administrative support and ensuring seamless coordination between clients and service engineers. Key Responsibilities: - Establish and maintain effective relationships with customers via email and phone. - Coordinate and arrange client events, meetings, appointments, and conferences. - Provide trustworthy feedback, after-sales support, and build long-term relationships with newly acquired and existing customers. - Offer effective administrative support. - Ensure complete coordination between clients and service engineers. - Resolve customer queries and upsell products/services. - Work on the Epson CRM portal, maintaining records of warranty and non-warranty parts. - Maintain daily and monthly reports in Excel. - Perform data mining as a part of business development activities. Qualifications Required: - Strong communication skills. - Excellent organizational abilities. - Ability to provide effective customer support. - Proficiency in using Excel for maintaining reports. - Prior experience with CRM portals is a plus.,