Sales and Customer Service Representative

Handle inbound and outbound calls from US customers with confidence and professionalism.

Provide technical troubleshooting and support over the phone.

Understand customer needs, offer solutions, and close sales when required.

Deliver a great customer experience, even with challenging callers.

Document interactions accurately in internal systems.

Meet targets for customer satisfaction, call quality, and sales performance.

Maintain a high level of product/service knowledge after training.

Required Skills & Qualifications

Excellent English communication (neutral or US accent preferred).

Experience in tech support, telesales, or customer service (US process preferred).

Ability to troubleshoot basic technical issues (internet, device setup, software, etc.).

Strong sales skills and the ability to convert leads into customers.

Comfortable handling all types of customer personalities.

Stable high-speed internet + quiet WFH setup.

Willingness to work night shifts (US timings).

Preferred Qualifications

Experience in US-based tech or sales campaigns

Strong negotiation and persuasion skills

Ability to multitask and adapt quickly

Familiarity with CRM or ticketing tools

What We Offer

Job Types: Full-time, Part-time

Pay: ₹12,400.17 - ₹35,780.95 per month

Expected hours: 40 per week

Work Location: Remote