Sales and CRM Executive

Job Description

Sales:

• Engage with existing customers for cross-selling and up-selling our products/services.
• Generate leads for our software solutions through telecalling and on-site meetings.
• Assist with follow-ups and activities to improve lead conversion.
• Contact and meet leads obtained from digital marketing, webinars, etc., and arrange demos with the pre-sales team.
• Develop and maintain solid relationships with customers to ensure continued business.
• Understand the challenges faced by Indian SMBs and gather market feedback.

CRM:

• Maintain overall CRM hygiene: ensure all data is accurate, up-to-date, and well-organised.
• Monitor and prevent overdue or stuck leads/tasks in the CRM.
• Handle lead assignment based on region, priority, or product verticals.
• Track lead progress across different stages and ensure timely follow-ups.
• Regularly audit CRM usage and guide the team on best practices.
• Coordinate with the sales team to identify and resolve process gaps.
• Support pipeline management and flag inconsistencies or bottlenecks.
• Generate and share daily/weekly/monthly reports for leadership.
• Manage dashboards to reflect KPIs, conversion rates, and team productivity.
• Provide training/support to new sales team members on CRM usage.
• Collaborate with marketing for lead handover and feedback loops

Requirements:

• 0 - 2 years of experience in B2B sales (SaaS/I.T. industry experience is a plus).
• Strong communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office.
• Passion for the SaaS industry and its best practices.
• Strong desire to learn and grow professionally.
• Candidates who can join within 15-30 days are preferred. Immediate joiners are also welcomed.

Job Location: Santacruz East, Vakola, Mumbai.

Work Hours: Monday to Friday, 10:00 AM to 6:00 PM; Saturday, 10:00 AM to 1:30 PM.

Requirement: Freshers - 2 years of experience.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• Will you be able to make the commute to Santacruz East every day?
• What is your last drawn salary? (if applicable)
• What CRM do you have experience working on? (if applicable)
• How soon can you join if selected?
• Are you comfortable with our salary bracket?

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person