Senior Customer Success Manager (People Manager) Contlo

5.0 - 9.0 years

0 Lacs

karnataka

On-site

The Senior Customer Success Manager plays a crucial role in the success of Contlo, a pioneering AI marketing platform dedicated to empowering modern businesses through generative AI technology. As a customer-centric individual with a passion for AI, your primary responsibility will involve ensuring the seamless onboarding and retention of customers, particularly in the D2C and Ecommerce sectors. Your responsibilities will include guiding new customers through the onboarding process, conducting training sessions to maximize platform utilization, and developing a deep understanding of customers" objectives and challenges. Serving as the main point of contact for customer inquiries and concerns, you will proactively engage with customers to identify opportunities for enhanced value and optimization. Collaboration with cross-functional teams such as Sales, Product, and Support is essential to advocate for customer needs and drive product improvements based on customer feedback. Your qualifications should include a Bachelor's degree in Business or Marketing, 5-6 years of customer-facing experience, strong interpersonal and communication skills, and a customer-focused mindset. If you are detail-oriented, organized, and have a background in SAAS startups with exposure to the D2C/Ecommerce industry, we invite you to bring your expertise and dedication to our team at Contlo. Join us in shaping the future of AI-driven marketing and customer success.,

Posted 1 month ago

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Product Marketing Manager_Upto 20 LPA Talentiser

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Manager in Product Marketing, you will be responsible for owning feature launch, adoption, and promotion. This includes defining product and feature positioning, creating feature promotion plans and campaigns, and monitoring feature adoption metrics. Additionally, you will collaborate with the product team to co-own product engagement and customer retention strategies. Your key responsibilities will involve managing automated and self-serve customer onboarding, overseeing the customer engagement lifecycle both within and outside the product, and providing ongoing education and training to customers on the product. We are seeking individuals with 2-5 years of experience in Product Marketing roles within SaaS startups. Preferred skills for this role include previous experience in early-stage SaaS startups, marketing products to US/Europe-based customers, and working in SalesTech or MarTech companies. In our team, we value team members who are hardworking, hands-on, and eager for rapid growth. We prioritize quality in our work and expect quick execution. Our organizational structure is flat, requiring individuals to be proactive and collaborative. We appreciate team players who are humble, open to learning from failures, and have a long-term perspective on career growth. Join us if you are passionate about Product Marketing and ready to thrive in a dynamic startup environment.,

Posted 2 months ago

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