SaaS ERP Lead Techno functional Analyst

As a Principal Support Engineer, you will be responsible for collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications. Your passion for customer service and strong customer focus, combined with excellent problem-solving and analytical skills, will be essential in this role. Additionally, your ability to think logically and collaborate effectively will contribute to the success of the team. Your excellent communication skills will allow you to clearly explain complex technical concepts, while your well-developed implementation and troubleshooting skills will enable you to analyze details and synthesize the "big picture." You will be expected to apply creative use of industry standard tools to aid in the diagnostic process and have 6-10+ years of relevant experience in this field. In this role, you will need to have the ability to influence and build cooperative relationships with executives and technical specialists. Your expertise in communicating effectively in escalated technical and functional situations will be crucial for resolving issues promptly. Hands-on experience in ERP modules implementation and support is required, along with strong listening skills to identify core issues and develop action plans to address them efficiently. As a self-starter, you must be able to work effectively with minimal supervision and possess a detail-oriented, process-oriented approach to your work. This position is at Career Level - IC4.,