7 Saas Company Jobs

As a part of the Cvent team, you will play a crucial role in understanding and identifying prospect/client requirements and challenges. Your responsibilities will include: - Demonstrating the value of Cvent's technology platform during online and onsite product demonstrations - Contributing to the setup, strategy, and design of proof of concepts for prospects/clients - Collaborating with Product and Marketing teams to update materials (slides, one-pagers, videos, etc.) to meet various sales/marketing needs - Maintaining familiarity with the industry and competitive landscape - Understanding Cvent's Event Cloud products as well as integrations - Traveling with sales executives for onsite demo...

As a Senior Manager of Customer Solutions at ZoomInfo, your role will involve overseeing part of the Tier 1 Customer Solutions team in India. You will be responsible for ensuring exceptional customer support, serving as a key escalation point for technical issues, and contributing to the overall ZoomInfo Customer Experience. Your responsibilities will include creating policies and processes, training and developing team members, and collaborating with internal stakeholders to address complex cases efficiently. **Key Responsibilities:** - Create and drive continuous education for the team to enhance product knowledge and communication skills - Manage team support channels to provide timely re...

In this role at Rocketlane, you will be responsible for owning and managing customer relationships from the point of sale through successful implementation. As a Rocketlane platform domain expert, you will set up customers for immediate success and collaborate with sales, product, and support teams to ensure a customer-first environment. Your focus will be on being result-oriented and data-driven to track platform usage, drive ROI, and improve user experience by analyzing and showcasing customer data. Your key responsibilities will include: - Preparing videos, emails, and phone calls to support customers during the onboarding and implementation process - Understanding the goals and objective...

As a Customer Success Manager at Rocketlane, your role will involve owning and managing customer relationships from the point of sale through successful implementation. You will be the Rocketlane platform domain expert, setting up customers for immediate success. Collaboration with sales, product, and support teams is crucial to ensure a customer-first environment throughout the journey. Your focus will be on being result-oriented and data-driven to track platform usage and drive ROI for customers. Additionally, you will prepare videos, emails, and phone calls to support customers during onboarding and implementation, translating their needs appropriately through the process. Key Responsibil...

As a Client Support Representative at Netchex, you will play a crucial role as the first point of contact for clients, delivering exceptional service and support to address their inquiries and concerns effectively. Your responsibilities will include: - Assisting clients with account inquiries and troubleshooting technical issues - Providing outstanding customer service via phone, email, and chat communications - Serving as a bridge between clients and internal teams to resolve complex issues promptly - Maintaining accurate records by documenting client interactions To excel in this role, we are looking for individuals with the following qualifications: - Prior experience in customer service ...

As a Senior Manager of Customer Solutions at ZoomInfo, you will play a crucial role in overseeing part of the Tier 1 Customer Solutions team to ensure the success of every customer. You will lead the India-based Support Team, serving as a key escalation point for technical support and providing direct assistance to internal and external stakeholders on complex cases requiring exceptional service. Your responsibilities will include creating policies and processes, training and developing team members, and driving the overall ZoomInfo Customer Experience under the guidance of the Director of Customer Solutions. What You'll Do: - **Technical Skills**: - Create and implement continuous education...

QUALIFICATIONS AND REQUIREMENTS: Bachelor s Degree in a technology or technical related field MBA or other graduate-level degree (preferred) 10+ years of overall experience preferably in a product / SaaS company 7+ years as a B2B Product Owner/Manager in a top-tier technology/SaaS company Proven track record of successfully managing and releasing complex SaaS products Certifications such as Scrum Master or PMP (preferred) Intimate knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction Possesses a unique blend of business and technical savvy; a big-pi...