S4HANA Service Management

Job Title: S4HANA Service Management

Location: Remote (India)

Job Type: Contract

Key Responsibilities

• Lead workshops, translate requirements into functional designs, and configure S/4HANA Service processes.
• Design and maintain Service Contract processes including billing plans and renewals.
• Own end-to-end Service Order process configuration, including planning data, service products, parts logistics, and billing scenarios.
• Define test strategies; lead SIT/UAT; manage defects; and deliver releases across CRM/S/4HANA Service.
• Author and maintain configuration documents, functional specs, user guides, and training materials.
• Triage and resolve complex incidents; conduct root-cause analysis; propose preventive enhancements.
• Drive integrations with SAP FSM/BTP/CPI/Service Cloud and ensure cross-module integration with SD, PM, PS, PTP, RTR, ECM, SSAM.
• Advise on compatibility pack timelines and guide migration toward S/4HANA Service.
• Stay abreast of SAP release notes and best practices; bring innovation ideas to the service portfolio.
  

Required Qualifications

• 710+ years in SAP functional roles with 5+ years specific to SAP CRM Service and 3+ years in S/4HANA Service Management.
• Experience configuring transaction types, item categories, action profiles, status management, partner determination, and pricing in CRM.
• Hands-on in S/4HANA Service: service orders, quotations, confirmations, service contracts.
• Strong cross-module integration (SD, PM, PS, PTP, RTR, ECM, SSAM and SAP FSM) and integration experience with CPI.
• Strong experience in integration with PI/PO as well for the custom enhancements and ability to translate business requirements into system configurations and explore solutions to meet requirements.
• Help support reporting team with field mapping exercise and reporting support experience.
• End-to-end testing leadership, documentation, and release coordination.
• Excellent stakeholder communication and ability to lead workshops.