RPMG:Strategy Team - Mortgage

Strategic Planning and Analysis:

• Conduct deep analysis of bounce rates for mortgage loan products to identify trends and areas for improvement.
• Work with the BIU team to formulate Early Delinquency Management (EDM) logics and ensure sharper coverage of bounce rates.
• Analyze all bucketing stock efficiency to ensure the right intervention at the right time.
• Develop strategies for priority coverage for write-off field collections to maximize recovery.
• Identify which cases to move to the call center and which to move to the field based on velocity to connect and collect at an optimum cost and efficiency.
• Monitor product performance, cost, and efficiency to ensure alignment with business goals.

Operational Management:

• Roll out incentive schemes for channels based on stock position on the delinquents to motivate and drive performance.
• Conduct detailed portfolio cut analysis to provide insights to the product and risk team for shaping credit/risk policy.
• Ensure compliance with regulatory guidelines and internal policies to mitigate risks.
• Collaborate with cross-functional teams to align strategies with overall business objectives.
• Scale up contactless collection – not only in Bounce but also across buckets.
• Diagnose the portfolio specific to inventory correction of PNPA stock 1-90dpd and develop geography-specific strategies and interventions.
• Calibrate resourcing and conduct gap analysis to optimize resource allocation.
• Provide policy and process level feedbacks and status updates to senior management.

Team Management:

• Lead and mentor a team of strategy specialists, providing guidance and support to achieve team goals.
• Assign tasks, monitor progress, and evaluate team performance to ensure high productivity.
• Foster a collaborative and results-oriented team environment to drive innovation and efficiency.

Process Improvement:

• Continuously evaluate and enhance strategy processes and workflows to improve efficiency and effectiveness.
• Identify opportunities to implement industry best practices and emerging technologies to stay ahead of market trends.
• Develop and implement process improvement initiatives to streamline operations and reduce costs.

Data Analysis and Reporting:

• Collect, analyze, and interpret data to measure the effectiveness of strategies and interventions.
• Generate detailed reports on portfolio metrics, including bounce rates, recovery rates, and cost efficiency.
Provide actionable insights and recommendations to senior management for decision-making.

Optimal qualification for success on the job is:

• Graduation/Post-Graduation from a recognized institute.
• 8+ years of relevant experience in strategy and product management.

Desired Qualifications:

• Knowledge and understanding of collections and market dynamics.
• Knowledge of regulatory guidelines and norms.
• Basic knowledge of legalities of collections.
  

For successful execution of the job, the candidate should possess the following:

• Proven experience in strategy and product management, preferably within the financial services industry.
• Strong analytical skills with proficiency in data analysis and interpretation.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Ability to manage complex & dynamic situations.
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
• Ability to handle pressure and meet deadlines