You will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy. To excel in this role, you will recommend steps to optimize investments and benefits and to mitigate risks for a specific application.
In addition, you will identify suppliers, evaluate them, on-board new vendors, and oversee them, work with project resources to provide design collateral and to configure software components that are aligned with security policy and governance, ensure adherence configuration standards and processes, and share your knowledge of the technology with relevant stakeholders.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Working with multiple vendors and encouraging collaboration for a specific software or application
- Working on complex projects
- Stakeholder management and influencing skills
- Service delivery, support and excellence
- Project management
- Working in a global IT function with regional or global responsibilities in an environment similar to Mondel z International
- Working with IT outsourcing providers using frameworks such as the IT International Library
- Working with internal and external teams and leading when necessary
Key Responsibilities
Platform Leadership & Governance
- Own the overall design principles, architecture standards, and coding best practices for the RPA platform.
- Maintain and evolve the platform roadmap in partnership with OEMs and delivery partners.
- Ensure compliance with enterprise security, architecture, and governance standards.
Solution Design & Delivery
- Architect end-to-end automation solutions across the SDLC, from requirements to deployment.
- Approve technical designs, estimates, and solution viability.
- Provide hands-on coding and design support where needed.
- Contribute to delivery process improvements, working closely with Delivery Leads.
Innovation & Emerging Technologies
- Explore and integrate hyperautomation technologies (AI/ML, intelligent document processing, process mining).
- Lead proof-of-concepts for new automation capabilities and platforms.
- Stay ahead of industry trends and continuously upskill through certifications and training.
Collaboration & Leadership
- Partner with cross-functional teams (business stakeholders, product managers, enterprise architects, security)
- define roadmap / journey, source use cases and maintain products built with the RPA Platforms.
- Mentor and coach RPA developers, bringing expertise beyond a typical developer role.
- Communicate technical findings and solution recommendations effectively through presentations and visualizations.
Operational Excellence
- Oversee RPA platform performance, solution maintenance, and reporting hubs.
- maintain RPA technical infrastructure/set up in case of new capabilities in Automation Anywhere
- Understand long term stability and effectiveness of the automation solutions
- Ensure coding standards and security remediation practices are followed.
- Manage multiple priorities seamlessly in a fast-paced environment.
What You Bring
Technical Expertise
- 6+ years experience in RPA technology & product, with hands on knowledge & expertise in coding & application development; 4+ years in RPA development on Automation Anywhere
- Basic Knowledge in other tools like SQL, VB Scripting, Python, Power Platform, Process Mining Tools, OCR extraction implementation and AI/ML models to name a few
- Exposure to AI/ML, Celonis process mining, and SAP BTP preferred
- Experience with GitHub or other version-control tools
- Experience with in integrating different applications using web services or REST APIs and on infrastructure models like VDIs//Servers etc
- Strong understanding of software design principles and application architecture.
- Proven track record of learning new skills proactively and applied it to business opportunities
- Understand the impact of data and digital technologies in the context of business
Professional Skills
- Proven ability to architect and implement automation solutions at scale.
- Ability to translate business challenges to technical solutions
- Product manager/owner experience in a technology company preferred
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder engagement skills.
- Self-driven, adaptable, and comfortable working in a global, fast-changing environment.
Education / Certifications
- Bachelor s or Master s degree in Engineering, Computer Science, or related field. Tier1 MBA preferred
- Relevant certifications in automation platforms or cloud technologies preferred.
