Room Service Order Taker

Qualification

Experience

Skills

Duties & Responsibilities

• Ability to communicate with guests and anticipate their needs.
• Ability to smile and diffuse anger naturally.
• Have an enthusiastic and positive personality.
Profound knowledge of customer service and all beverage products and services.

Efficiency and obedience

• Responsible for efficient work in work areas.
• Responsible for coordinating all service requirements addressed to Room Service.
• Handle guest calls and maintain very good telephone etiquette.
• Communicate with the kitchen regarding the menu, the length of wait, recook orders, and product availability.
• Responsible for punching KOT, BOT, and NC KOT of the food and beverage orders into the system.
• Responsible for coordinating guest amenities to be placed on time.
• Directly involved in the order-taking and order-placing process while dealing with guest requests and orders.
• Should take follow-up for room and floor clearance.
• Recognize repeat guests.
• Should follow the standard procedures.
• Ensure prompt, courteous, and efficient service at all times.
• Excellent conversation skills and selling and upselling techniques at all times.
• Be knowledgeable of all services, facilities, and products offered by the hotel.
• Pay attention to guest orders, and know the menu and promotions thoroughly.
• Ensure proper handover is given to the next shift person.
• Responsible for assisting the Captain or Restaurant Manager in achieving high scores on guest satisfaction feedback.

Hygiene and personal grooming

• Should have good personal grooming.
• Responsible for giving hygienic service to guests.
• Must take a daily bath and proper shave.
• Be presentable in front of the guest.

General

• Come in duty punctual with proper grooming
• Proper greetings with staffs and guest
• Make sure all the mis en place and mis en secene
• Check all the f&b outlets including floor pantries and floors
• Greet the guest with a smile and present the menu
• Inform the guest about our specialty and make up sells
• Good commutation with guest and make sure provide assistance of all their quires
• Well Co ordination with kitchen staffs
• Must have good menu knowledge
• Good eye contact and body language
• Make sure the proper clearance and closing
• Make sure the proper inventory and breakage
• Well aware of our property