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Risk & Compliance Specialist II

Risk & Compliance Specialist II

Uber

2 - 6 years

0 Lacs

hyderabad telangana

Posted:4 weeks ago| Platform: Shine logo

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Skills Required

customer service communication problemsolving team player

Work Mode

On-site

Job Type

Full Time

Job Description

You will play a crucial role in rebuilding Uber's brand by providing exceptional customer service to riders and partner-drivers globally. Your primary focus will be delivering top-notch customer support across various platforms such as email, live chat, instant messaging, and phone. As a natural problem-solver, you will strive to understand and address customers" needs, ensuring their satisfaction and loyalty to the brand. Your impact will be significant in managing account takeovers, fraud concerns, and enhancing the overall customer experience. - Respond to account take-over and fraud-related issues via outbound phone calls and messaging - Handle multiple tasks efficiently and meet daily responsibilities - Identify opportunities for process improvements and recommend changes - Escalate complex concerns to ensure optimal customer experience - Strong problem-solving skills and the ability to address users" underlying issues effectively - Passion for delivering support experiences that exceed users" expectations - Team player mindset with a willingness to contribute to a collaborative work environment focused on continuous improvement for user satisfaction,

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Risk & Compliance Specialist II