Retail Trainer – Jewellery Division

Job Title: Retail Trainer – Jewellery Division

Department: Learning & Development / HR

Location: Coimbatore

Reports To: Head – HR / Training & Development

Salary : 2.5 Lacs – 7 Lacs per annum based on experience,skills, knowledge and attitude.

About us: DAR Jewellery is a 95 year old heritage jewellery brand, being one of the biggest jewellery stores in Coimbatore. It is valued for its products, price, service and transparency. DAR Jewellery is also one of the biggest players in e-commerce for jewellery. DAR is known for paying some of the highest salaries and incentives in the field of jewellery.

• DAR Jewellery has more than 1 lakh collection in its official website www.darjewellery.com and D A R Jewellery Private Limited had launched the Click and collect store for the ease of customer convivence in the Prime location of west Tamil Nadu ( Mettupalayam, Sathyamanagalam and Peelamedu coimbatore). Our Click and Collect Store is a unique Virtual Experience Centre designed to bring you the best of both online convenience and in-store service. It allows you to browse and order your favourite gold jewellery online and collect it at your nearest C&C Store, all while enjoying the lowest Value Addition (VA) cost in India

Venue details:

D A R jewellery has a huge space showroom in the Townhall (25,000 sq ft), which has two way entrance to showcase products in an appealing environment.

1. 551, Vysial St, Prakasam, Town Hall, Coimbatore, Tamil Nadu 641001

and

2. No 392, Big Bazaar St, Prakasam, Town Hall, Coimbatore, Tamil Nadu 641001

Position Overview:

The Retail Trainer will be responsible for designing, delivering, and evaluating training programs for showroom staff to enhance their product knowledge, grooming, customer service, and sales performance. This role demands a strong understanding of jewellery products, excellent communication skills, and the ability to conduct both classroom and on-the-job training sessions.

The Trainer will ensure that all staff adhere to company standards, demonstrate brand values, and continuously improve their sales effectiveness and customer handling skills.

Key Responsibilities:

Training Design & Development

• Develop comprehensive training modules on Gold, Diamond, and Silver jewellery, including product features, craftsmanship, certification, and hallmarking.
• Design training content for grooming, customer service, communication, and in-store etiquette.
• Prepare interactive and activity-based training materials aligned with company objectives.

Training Delivery

• Conduct classroom training sessions for new joiners and existing employees.
• Provide on-the-job training at showrooms to observe, coach, and improve staff performance in real-time.
• Ensure training sessions are engaging, practical, and tailored to each store’s needs.

Training Need Identification (TNI)

• Coordinate with Store Managers and HR to identify performance gaps and training needs.
• Develop annual and monthly Training Calendars based on business priorities and performance analysis.

Evaluation & Effectiveness

• Evaluate participants through pre- and post-training assessments.
• Conduct field evaluations to measure skill application and behaviour change.
• Assess the ROI (Return on Investment) for each training session based on sales performance, conversion ratio, and customer feedback.

Standardization & Compliance

• Monitor adherence to grooming standards, store behaviour, and customer service protocols.
• Ensure uniformity in customer interaction and brand presentation across all stores.

Reporting & Coordination

• Maintain training records, feedback forms, and attendance reports.
• Prepare monthly training MIS and performance improvement reports for management review.
• Coordinate with department heads to schedule training without disrupting store operations.

Required Skills & Competencies:

• Strong knowledge of Gold, Diamond, and Silver jewellery, including designs, purity, and pricing.
• Excellent presentation and facilitation skills — activity-based training preferred.
• Confident communication, engaging body language, and professional appearance.
• Proficiency in MS Office (Excel, PowerPoint) for report and content preparation.
• Analytical mindset for evaluating training ROI and performance improvement.
• Ability to motivate, mentor, and connect with front-line sales staff.

Qualifications & Experience:

• Graduate / Postgraduate /Psychology (MBA HR / Retail Management preferred).
• 5–8 years of experience in Jewellery or Luxury Retail Training.
• Proven record in conducting both classroom and on-floor training programs.
• Exposure to sales coaching, customer service training, and grooming standards.

Interested people can apply here or can share their resume to what's app : 9952450666 or drop the CV to [email protected]

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person