Retail Sales Officer

Greeting from Viriksha Hr Solution!

Job Requirements

Designation: Retail Sales Officer

Education : 12th Pass/Graduate

Relevant Experience 1- 4 years

Location: Chennai & Hosur

Behavioural Skills

• Customer Centricity
• Delivers Results
• Nurtures Relationships
• Passionate about our Categories & Products

Knowledge - Sales/ retail experience

Product Sales- Process Contribution

1. Receive and engage with the customer to understand the customers requirement

2. Introduce the various product offering to the customers and facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work.

Process Outcome

Store operating policy

Performance Measure Sales:

Increase in customer satisfaction score

Increase in revenue

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the appropriate counter

5. Transfer the stock to the locker at the close of the day.

6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager to minimize the same

8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall

9. Develop and maintain relationships and network with competitors to leverage leading practices & learning to improve store level processes

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company guidelines

If you are Interested Please share your resume to:

Mail id :

Jency@virikshahrsolution.in (or)

hemalatha@virikshahrsolution.com

Contact no:

Jency: 8148512727 (or)

Hema: 8148149677