Retail Sales Excecutive

A Retail Sales Executive is responsible for assisting customers with their purchases in a retail environment. This includes greeting customers, providing product information, processing transactions, and maintaining a clean and organized store. They also handle returns, restock shelves, and contribute to a positive customer experience to drive sales.

Key Responsibilities

Customer Service:

• Greeting customers and providing a positive first impression.
• Answering customer questions about products, services, and store policies.
• Assisting customers in finding specific items and making product recommendations.
• Handling customer complaints and resolving issues effectively.
• Responsible for Customer Experience & Relationship.
• Identifying customer needs and providing appropriate solutions.

Product Knowledge:

• Developing a strong understanding of the products sold in the store.
• Staying up-to-date on new products, promotions, and store policies.
• Communicating product knowledge to customers to enhance their shopping experience.

Sales

• Sales target will be there on Month on Month
• Target of product selling(Furniture, Decor, Soft Furnishing)
• Ensure sales funnel management to achieve a higher conversion rate output.
• Ensure sales & able to achieve their targets.
• Working towards and exceeding sales targets set by management.
• Developing and maintaining customer relationships to drive repeat business and loyalty.

Skills and Qualifications

• Excellent communication and interpersonal skills
• Retail Sales Associates need to be able to effectively communicate with customers and team members.

• Strong customer service skills:

• They should be friendly, approachable, and dedicated to providing excellent service.

• Ability to work in a fast-paced environment:

• Retail environments can be busy, so the ability to multitask and handle pressure is important.

• Product knowledge and sales skills:

• Understanding the products and being able to recommend them to customers is crucial.