Retail Sales Associate

Job Description – Retail Sales Associate (Stella Fine Jewellery, Vadodara Mall Store)

Position: Retail Sales Associate
Location: Vadodara (Mall Store)
Experience: 0-2 years (preferably some retail or jewellery background)
Employment Type: Full-time / Part-time (depending on need)

About Us

Stella Fine Jewellery is a luxury jewellery brand focusing on lab-grown diamonds and high-quality fine jewellery. We believe in providing customers with an intimate, educated, and memorable buying experience. Your role will be key in helping customers select pieces and representing our brand values.

Key Responsibilities

• Greet customers, understand their needs, and guide them through product selection.
• Provide product knowledge, especially about lab-grown diamonds, design details, metals, etc.
• Support upselling/cross-selling: offering complementary accessories, maintenance services, etc.
• Maintain store displays, inventory, cleanliness, and product presentation.
• Process sales transactions (billing, packaging) and follow store policies.
• Ensure excellent customer service: respond to queries, resolve issues, build rapport for repeat business.
• Maintain sales targets and contribute to store goals.
• Learn sales techniques: clienteling, relationship building, follow-ups.

Requirements

• 0-2 years of retail, jewellery, luxury goods, or related sales experience. Freshers with enthusiasm and ability to learn are welcome.
• Basic understanding / interest in gemstones, diamonds, jewellery design (lab-grown diamond knowledge is a plus).
• Strong communication skills; ability to interact with customers in English, Hindi and Gujarati is preferred.
• Pleasant demeanor, confidence, customer-first attitude.
• Basic numerical ability (billing, calculations), honesty, reliability.
• Flexible with mall hours, weekends, and festivals as per retail norms.

What We Offer

• A competitive salary + incentives/commission based on performance.
• Training in jewellery, lab-grown diamonds, and retail sales best practices.
• Opportunity to grow: performance can lead to more responsibility / roles like Sales Lead.
• Employee benefits (basic ones – uniform, staff discounts, etc).

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Experience:

• Retail: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person