Retail Sales Associate

Position Overview:

The Hetvi Luxury Sales Lead / Sales Executive plays a dual role of driving premium customer experiences and supporting sales operations within a luxury Home & Decor environment. The ideal candidate will have a strong sense of style, exceptional interpersonal skills, and a passion for high-end home design. This role combines hands-on sales excellence with leadership support to ensure seamless day-to-day store functioning and superior client satisfaction.

Key Responsibilities : Sales & Customer Experience

• Deliver personalized and consultative sales experiences to every client.
• Understand clients’ lifestyle and aesthetic preferences to recommend suitable décor and furnishing solutions.
• Achieve individual and store sales targets through effective upselling and cross-selling.
• Develop and maintain long-term relationships with high-value clients through regular engagement and follow-ups.

Leadership & Operations

• Support the Store in daily operations, visual merchandising, and inventory management.
• Supervise the sales team during shifts — ensure adherence to brand presentation and service standards.
• Lead by example in achieving sales goals and maintaining a luxury retail atmosphere.
• Ensure smooth store opening and closing procedures, including cash handling and reporting.

Brand Representation

• Uphold brand values and luxury standards at all times.
• Maintain deep product knowledge, including materials, craftsmanship, and design inspirations.
• Assist in organizing in-store events, client presentations, and visual merchandising updates.

Customer Relationship Management

• Capture client data and maintain CRM records to support personalized marketing initiatives.
• Follow up with clients for post-purchase satisfaction and repeat business.

Qualifications & Experience:

• Graduate degree in Retail Management, Business, or related field preferred.
• 3–5 years of experience in luxury retail, preferably in home decor, furniture, or lifestyle segments.
• Strong leadership, communication, and client engagement skills.
• Excellent aesthetic sense and appreciation for luxury interiors.
• Proficiency in POS systems, CRM tools, and basic MS Office.

Key Competencies:

• Customer-centric with strong relationship-building ability.
• Confident communicator and persuasive sales professional.
• Organized, proactive, and detail-oriented.
• Team player with leadership potential.
• Strong visual and design sensibility aligned with premium retail standards.

What We Offer:

• Competitive salary and performance incentives.
• Opportunities for growth within a leading luxury home décor brand.
• Training in luxury retail and product knowledge.
• Vibrant and creative work environment.

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person