Retail Manager

Job Description

Job Summary KEB Hana Bank Co., Ltd is looking for a motivated and experienced Retail Manager to lead branch operations, drive customer satisfaction, and oversee the performance of front-line retail staff. The successful candidate will demonstrate strong leadership, a deep understanding of retail banking services, and fluency in Korean to effectively communicate with customers and internal teams. Role & responsibilities Oversee daily branch operations, ensuring compliance with company policies and financial regulations. Lead, mentor, and manage retail banking staff to achieve individual and team performance targets. Develop and implement strategies to increase branch profitability and customer engagement. Build and maintain strong relationships with clients, delivering personalized financial solutions. Monitor market trends and competitor activity to support business development efforts. Manage customer feedback and resolve issues in a timely, professional manner. Conduct staff training on banking products, customer service, and compliance procedures. Preferred candidate profile Bachelor's degree in Business, Finance, or related field. Proven experience (3+ years) in a retail banking or branch management role. Fluent in Korean (speaking, reading, and writing) essential for customer and staff communication. Strong leadership, decision-making, and interpersonal skills. Female candidates are encouraged to apply in support of KEB Hana Bank’s gender diversity efforts.