Retail Executive / Back Office

Job Summary
Royal Enfield showroom in Kayamkulam is looking for a Retail Executive / Back of Staff for Sales Department.Responsibilities and Duties
Primary Responsibilities

• Customer Feedback
• Collects customer feedback
• Plans corrective action with CRM
• Customer Complaint Management
• One point of contact for customer complaints by receiving customer complaints
• Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
• Ensure resolution of customer complaints
• Tracking of all complaints ensures closure and taking feedback after closure till satisfaction
• Lost Case Analysis
• Call lost customers – open enquiries for last 3 months
• Understand reason for the closure
• Frame action plan with Sales Manager, Delivery Manager a,d Store Head
• Others
• Updation of email IDs from email bounce
• Cancellation analysis- once a month on the complete cancellation data for the month

Required Experience and Qualifications

• Educational Qualifications: +2, Diploma / Graduate preferred
• Industry: Auto [ 2 / 3 / 4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
• Minimum experience: 0 to 2 years preferably in Auto/customer relationship roles
• Profile: Strong focus on customer experience management, adherence to processes and norms
• Competencies:
• Customer Relationship Management
• Product Knowledge / Brand Insights
• Analytical Skills
• ___________________________________________________________________________
• Freshers Also Can Apply.
• Apply only if you are staying near Mavelikkara, Chennithala or Chengannur.
• We do not provide any Accommodations & TA.
• Preference to Female Candidates.
• Benefits
• If Interested, Kindly Visit our Showroom and Meet the Designated Person below. Sandeep Krishnan

• Sales Manager

• Roverz Motors (Royal Enfield)
• Kayamkulam

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person