1478 Retail Banking Jobs - Page 37

Looking for localized candidates having exposure with branch banking and other TPP products. Role & responsibilities Manager Cash position in branch Cash Vault Management Assist customers with cash withdrawal (cheque encashment) and cash deposit Processing Payments Processing Fund transfer, NEFT, RTGS, Demand Drafts / Pay order Custodian of Debit cards, Cheque Books Issuance of return cheques Passbook Updation Issuance of statements Issuance of bank stamped statement and other certificates like TDS, 15G, 15H etc. Checking Statements Updating Account Details by managing customer Instructions Being a customer interfacing role, they will also be responsible for attending & resolving customer complaint Currency check for soiled / counterfeit notes Manage exchange and returns of notes Review cash accounts on a daily basis Maintain transaction records as per bank's guidelines End of Day and End of month reconciliation of Bank vault cash and petty cash. Lead generation for Banking products and 3rd Party Products Error free processing of Cash Locker Operations Adherence to Bank and Regulatory guidelines Get additional New to the bank Customers (NTBs) Generate new customer leads through various channels Proactively identify sales prospects and conduct business development activities Follow up on new leads and referrals to generate business Achieving the monthly sales targets, cross sell assets and fee products Follow various internal guidelines and procedures of the bank Ensure customer satisfaction through regular engagement and enhance customer wallet share. Resolve customer queries/issues and facilitate customer service

Looking for localized candidates having exposure with branch banking and other TPP products. Role & responsibilities Manager Cash position in branch Cash Vault Management Assist customers with cash withdrawal (cheque encashment) and cash deposit Processing Payments Processing Fund transfer, NEFT, RTGS, Demand Drafts / Pay order Custodian of Debit cards, Cheque Books Issuance of return cheques Passbook Updation Issuance of statements Issuance of bank stamped statement and other certificates like TDS, 15G, 15H etc. Checking Statements Updating Account Details by managing customer Instructions Being a customer interfacing role, they will also be responsible for attending & resolving customer complaint Currency check for soiled / counterfeit notes Manage exchange and returns of notes Review cash accounts on a daily basis Maintain transaction records as per bank's guidelines End of Day and End of month reconciliation of Bank vault cash and petty cash. Lead generation for Banking products and 3rd Party Products Error free processing of Cash Locker Operations Adherence to Bank and Regulatory guidelines Get additional New to the bank Customers (NTBs) Generate new customer leads through various channels Proactively identify sales prospects and conduct business development activities Follow up on new leads and referrals to generate business Achieving the monthly sales targets, cross sell assets and fee products Follow various internal guidelines and procedures of the bank Ensure customer satisfaction through regular engagement and enhance customer wallet share. Resolve customer queries/issues and facilitate customer service

Hiring For Customer service voice For the financial process 12th and above + Min 1year BPO Customer service experience Excellent spoken English required Location-Gurgaon salary flat 40k in hand cabs in odd hours Call/ WhatsApp Aarav @7827642775 Required Candidate profile Graduate /UG Min 1 year experience Excellent communication in English Work from Office Flexible in 24/7 Shift 5Days Working 2 rotational off mostly day shift Immediate joiner Both side cabs Perks and benefits Both side cabs 70% day shift medical Insurance

Job Title: Sales Manager Premium Banking Location: New Delhi, India Role Description Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account. Their experience will support team/Bank to acquire new client from the open market to bank with us and generate revenue What well offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Acquisition Increase acquisition of Target clientele across in Advantage Banking segments. Periodically assist Advantage Banking in conducting approved local level sales drive (micro events) for the acquisition. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell / Transition Ensure consistent growth of the Advantage Banking portfolio. Work closely with the Advantage Banking and team and establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book. Build a robust momentum regarding the third-party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Implement customer contact programs to ensure their share of wallet with the bank increases. Ensure smooth transition of customer management to the respective RM post-acquisition Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the SSM. Any suspicious transaction to be immediately reported to the SSM. Your skills and experience In-depth knowledge of Product and Policy Having Good Communication skill Having good negotiation skill Have and understood the market update and knowledge. Having awareness and information about the competition How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Dear Candidate, Greetings from HDFC Bank!!! We are hiring for below mentioned roles for Jodhpur location - Diversity Hiring (Female Only). Branch Manager PBTA (Back Up Manager) Personal Banker - Classic GIB Area Head Customer Care Executive Customer Expereince Executive Required Candidate profile Min 3-8 years experience in banking. Perks and Benefits best in the Industry. Also, pass on to your friends and help them find a good opportunity. Interested candidates may visit in Walkin as details are appended below - Venue - HDFC Bank, Zonal Office, 1st floor, GK Tower, Ratanada Circle, Jodhpur Date & Time - 23rd June, Monday 10:30 AM to 03:00 PM

We are looking for a highly skilled and experienced Digital Banking Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and maintain the bank's digital banking platform, including online and mobile channels. Develop and implement new digital banking products and services to enhance customer engagement. Collaborate with cross-functional teams to ensure seamless integration of digital banking solutions. Analyze market trends and competitor activity to identify opportunities for growth. Provide exceptional customer service and support through various digital communication channels. Monitor and report on key performance indicators (KPIs) to measure the success of digital banking initiatives. Job Requirements Strong understanding of digital banking principles, technologies, and best practices. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Proficiency in using digital banking platforms, such as Neo, is highly desirable. Ability to analyze data and make informed decisions to drive business outcomes. Experience in managing multiple projects simultaneously, with strong organizational and time management skills. Knowledge of regulatory requirements and industry standards governing digital banking operations.

We are looking for a highly skilled and experienced Branch Manager to lead our team in the Liabilities branch banking department of Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily operations of the branch office. Develop and implement strategies to achieve business objectives and expand customer base. Lead and motivate a team of banking professionals to meet sales targets. Build and maintain relationships with key stakeholders, including customers, colleagues, and management. Monitor and control expenses to ensure cost-effectiveness and profitability. Ensure compliance with regulatory requirements and internal policies. Job Requirements Proven experience in branch banking, preferably in liabilities. Strong knowledge of BFSI products and services. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and achieving sales targets. A graduate or postgraduate degree is required.

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily operations of the branch office. Develop and implement strategies to achieve business objectives and expand customer base. Lead and motivate a team of sales professionals to meet targets. Build and maintain relationships with key stakeholders, including customers, partners, and regulatory bodies. Ensure compliance with bank's policies and procedures. Analyze market trends and competitor activity to identify opportunities and threats. Job Requirements Strong knowledge of inclusive banking products and services. Proven track record of achieving business targets and leading high-performing teams. Excellent communication, leadership, and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills with attention to detail. Experience in managing and motivating a team of sales professionals.

Essential Services : Role & Location fungibility At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. About the role: At ICICI Bank, we offer innovative products and services that fulfill the needs of our different customer segments as a part of Customer 360-degree banking. As a Product Manager, you will have the opportunity to create innovative products in line with our philosophy of being Fair to the Customer, Fair to the Bank. The role requires you to constantly keep pace with changing customer needs and market dynamics and build these insights in the product life cycle. You will be responsible for enhancing the existing offerings and have a keen eye to identify gaps in our current offerings. You will be required to have an innovative mindset and technology orientation. Our products and services are offered digitally, and your technology orientation adds to our journey from Bank to Bank Tech. We see our product managers as skilled and intuitive market analysts with a proven ability to strategize the entire lifecycle of a product portfolio. Key Responsibilities Own the product Life cycle: Manage the life cycle of a Product portfolio, measured in terms of customer feedback and defined business outcomes. Drive Go-to-Market Strategy Collaborate with various internal stakeholders involved in successfully bringing your product to market, including technology data analytics. Envision a product roadmap Create the roadmap to nurture a product from conception through design and into usage and adoption of the defined customer segment. Enhance the product portfolio Identify actionable gaps in our current offerings and develop solutions that meet customer expectations. Leverage Technology Embed products and processes with the right technology enablement. Behold our values Build products that are Fair to Customer, Fair to Bank. Qualifications & Skills Educational Qualification MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of product management across industries. Communication skills Good oral and written communication skills. Synergize across Team Willingness to work with the distributed team for on-ground support and deliver enablers as required. Ideate Evaluative mind-set in appraising new product ideas and strategize appropriate go-to market plans. Customer Focus Conceptual understanding of consumer behaviour, market research and go-to-market strategy.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of liabilities, branch banking, and customer service principles. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills, with attention to detail and accuracy. Familiarity with banking software and systems, and the ability to learn new technologies quickly. A graduate degree is required for this position.

Role & responsibilities Customer Acquisition: Source new customers for Current and Savings Accounts (CASA) products through individual efforts and open market leads. Lead Generation: Generate leads from the open market and convert them into CASA accounts. Sales Targets: Achieve sales targets for CASA products and cross-sell other financial products such as insurance, loans, and investment products. Relationship Management: Maintain and enhance relationships with existing customers to ensure customer satisfaction and retention. High-Value Customers: Focus on sourcing high-value CASA customers and managing family banking relationships. Preferred candidate profile Education: Graduate/Postgraduate in any discipline from a UGC recognized university. Experience: 1-5 years of experience in CASA sales and a strong knowledge of financial products. Skills: Excellent communication skills, customer orientation, and cross-selling abilities. Sales Mentality: Hardcore sales mentality with a primary motivation from achieving targets. Attributes: Strong customer focus, proven sales skills, fluent communication, and presentable with basic etiquettes and professionalism.

Greetings from Kotak Mahindra Bank. Great opportunity to bring talented individuals you know into our organization, helping us build a diverse and inclusive workplace. Below are roles in the region of Andhra Pradesh, Orissa & Telangana Along with Hyderabad. Roles Available : Acquisition Manager - CASA Manager - Corporate Employee Solutions Premier Acquisition Manager - Business Banking Trade Relationship Manager Relationship Manager - Platinum / Privy - Household / Business Banking Branch Manager- Branch Banking Preferred candidate profile Graduation Qualification in any stream. Age Criteria : upto 35 Yrs of age. Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. High energy and drive. Go getter attitude. Self-motivated with a passion to achieve. Relevant Experience of in Team Handling, thorough Understanding of Banking. Leadership Aptitude, Mentoring Ability and Excellent Organizational Skills. Contact Details : Santhosh.L (Andhra Pradesh & Orissa) - Mail ID : santhosh.L@kotak.com Anurag Kaushik (Hyderabad) - Mail ID : anurag.kaushik@kotak.com Praveen Kumar (Telangana) - Mail ID : praveenkumar.racharla@kotak.com

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers, About The Role As a Branch Manager in our Retail Banking, youll play a key role in helping to enhance the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance This role consists of people leadership roles that are responsible for the overall operation of a branch including sales, maintaining service excellence and ensuring the branch is compliant with ANZ's policies and procedures, ANZ's Retail Division is made up of our extensive branch network, Contact Centres, Brokers and Mobile mortgage manager units We're working really hard towards our two goals to get to number one in customer service and number one in customer growth, Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow Whatever your role at ANZ, youll be building your future, while helping to build ours, Role Location: The Broadway Shopping Centre, shop G11, 1 Bay Street, Broadway NSW 2007 Role Type: Permanent, Full-time What will your day look like As a Branch Manager, you will be responsible for overall operation and performance of the branch including sales, maintaining service excellence and ensuring branch is compliant with ANZ's policies and procedures, You will also be responsible for enhancing the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance, What will you bring To grow and be successful in this role, you will ideally bring the following: Business development and sales planning experience, preferably within the financial services industry Leadership experience Business management experience and strong commercial acumen Effective communication and strong interpersonal and networking skills Highly developed Leadership skills Previous banking experience (ideally Retail network) Digital proficiency and your commitment to build strong customer engagement digitally Youre not expected to have 100% of these skills At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you, So why join us From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive, But it's not just our customers who'll feel your impact You'll feel it too Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career, We're a diverse bunch at ANZ in different roles, different locations, doing different things That's why we have a range of flexible working arrangements, so our people can 'make work, work for them' We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more, At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated That's because we're committed to building a workplace that reflects the diversity of the communities we serve We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods, To find out more about working at ANZ, visit https://anz, au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 97450 , Job Posting End Date 05/06/2025 , 11 59pm, (Melbourne Australia)

Job Description NRI Relationship Officer To introduce & acquire new NRI customer in the identified segment and reference generation from the specified catchment KEY RESPONSIBILITIES/ ACCOUNTABILITIES Core Responsibilities To ensure sourcing of quality current accounts with higher product mix (higher CASA variants), segments and constitution mix To achieve monthly customer acquisition target To cross- sell other Banking and Asset products To cross-sell TPP products to the acquired customers To maintain good relationship with the customers and seek referrals To ensure right product to customer, a/c opening in defined TAT, high FTR, M+1 activation and follow up use of account for business transactions To activate customers on digital channels, hooks and attachment products To ensure catchment mapping & scoping exercise and provide regular feedback to the Seniors on various business opportunities, customer needs and competition benchmarking To abide by the selling norms defined by the organization and adherence to guidelines by internal & external regulators To adhere to sales process & KYC Norms of the bank Catchment scoping and generation of NTB leads in the BSA of mapped branch.

Hiring For Banking voice Process For one of the leading bank Any Graduate fresher and experience Excellent verbal comms required in English Location-Gurgaon salary up to 25k in hand Call/ WhatsApp Anshuk-9942180221 Required Candidate profile Any Graduate Fresher and Experience Excellent communication in English and hindi Work from Office Flexible in 24/7 Shift 6Days Working No Perks and benefits Day shift IJP Unlimited incentive

Educational Qualification: Bachelor's degree in Geography, Earth Sciences, Remote Sensing, Physics (or related engineering fields) Work Experience: 3-5 years of experience in a related role, preferably in the satellite or earth observation industry. Role Description: We are looking for an enthusiastic and self driven individual to join our satellite operations team as an Imaging Coordinator. The ideal candidate will be responsible for making critical decisions on imaging priorities for our satellites, balancing various external and internal stakeholder needs, and ensuring optimal utilization of our satellite resources. Responsibilities & Duties: Providing data/trends to the mission planning team to implement the right strategies for prioritizing imaging targets based on multiple factors (including but not limited to customer requirements, emergencies, calibration needs, and long-term archival value). Staying informed about global events/disasters with a geographical impact to proactively identify high-priority imaging opportunities. Collaborating with the sales and customer success staff at Pixxel to understand and manage customer expectations regarding imaging schedules and deliverables. Working closely with the satellite operations team to optimize imaging schedules and maximize the efficiency of our satellite constellation. Maintaining a comprehensive understanding of global geography, seasonality, and areas of strategic importance for various industries and applications. Analyzing and reporting on imaging prioritization decisions and their outcomes to improve future decision-making processes. Contributing to the development of a valuable image archive by identifying and prioritizing areas of long-term significance. Desirable Skills & Certifications: High attention to detail, strong analytical skills, and the ability to make data-driven decisions Excellent knowledge of global geography, current events, and geopolitics. Basic understanding of satellite operations and earth observation technologies. Superb communication and interpersonal skills, with the ability to manage expectations of diverse stakeholders. Ability to work under pressure and make quick, informed decisions in emergency situations. Good at programming and experience with python (or any other scripting language). Candidate Acumen: Proactive and self-motivated with a passion for earth observation and its applications. Strong problem-solving skills and ability to think creatively. Adaptable and able to thrive in a fast-paced, evolving industry. Team player with the ability to work effectively across different departments. Benefits: Health insurance coverage Unlimited leaves & flexible working hours Role-based remote work and work-from-home benefit Relocation assistance Professional Mental Wellness services Creche facility for primary caregivers (limited to India) Employee Stock Options for all hires

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 30yrs. No Employment gap.

Role & responsibilities: Manage Operations and overall functioning of the branch. Responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements. Cost Management and Cost effectiveness at the branch to ensure profitability, also ensure that the branch adheres to the Know Your Customer (KYC) and Anti Money Laundering (AML) norms at all times. Ensuring that the customers get world class services and their needs are understood and met through the financial product offerings of the bank. Supervising Key Areas including Marketing, Business Channel Development, Team Development and Revenue Generation. Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management. Ensure that all staff are adequately trained on the Products of the Bank and Sales Processes. Responsible for dealing with External and Internal Auditors and inspections and compliance. Should have a track record of driving a branch towards higher profitability. Hold a strong command on Business and Collection Portfolio. Preferred candidate profile : Good communication skills Knowledge of overall Banking process & Products Minimum 5 Years experience in managing branch Should have experience in team handling Should possess leadership and good inter-personal skills MS Office & IT skills Good analytical Skills

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

Job responsibilities : Financial Responsibilities : Acquisition of CASA & liabilities a/c from cold calling, market reference. Non-Financial Responsibilities : Responsible for implementing sales and marketing activities within a branch in order to grow the Liabilities business and achievement of sales targets. Ensure Liability acquisition targets are met by developing new relationships and leveraging existing ones within the customer base. Responsible for acquiring new customers through multiple channels campaigns, branch walk ins, referrals from existing customers, through industry bodies and associations and through running industry Achieving overall numbers and value targets as per scorecard. Ensuring timely opening of accounts and giving smooth on boarding experience to NTB customers Required Candidate profile Applicable for both Male/Female candidates Two wheeler must. Minimum 1 yr experience in sales in Banking or Insurance Age limit 35yrs. No Employment gap.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role Job Role: Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost to income ratios as determined by Score card. "¢ Adherence to Standards of Performance. "¢ Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: "¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. "¢ People management skill essential. "¢ Experience in working in a tele-sales or relationship management in BFSI preferred. "¢ Certified in AMFI/IRDA. "¢ Good listening skills and strong communication abilities. "¢ Team Player. Job Role: VRM Officer "¢ To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. "¢ This skill will also do sales with assigned customer based mapped to them. "¢ Measure of outcomes NPS, Service Level, Service Quality and Sales. "¢ Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. "¢ Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. "¢ Complete the logs specified by the process (End-of-day target). "¢ Adherence to Information Security norms & quality process norms. "¢ To be aware of and comply with any updates about the process. "¢ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: "¢ Should be a least graduate. "¢ No western line candidates to be scheduled, kindly hunt profiles residing near to Thane. "¢ Should not have employment gap for more than a month. "¢ Should have at least completed a year in current org. "¢ Better soft skills conversational skills and English versant scores 7+. "¢ Flexible to work on rotational week offs.

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate

About The Role JOB ROLE Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Speed and accuracy of transaction. Exploitation of other business opportunities sensed. Providing quality of experience that will ensure retention and positive word-of-mouth. JOB REQUIREMENT Should have handled SO profile MBA/Graduate