Restaurant Counter Staff

Job Title: Restaurant Counter Staff

Location: Hyderabad, India
Industry: Food & Beverage / Quick Service / Café
Cuisine Focus: Turkish Bakery, Pastries & Café
Employment Type: Full-time
Reporting To: Restaurant Manager / Counter Supervisor

Job Summary:

We are looking for energetic and customer-friendly Counter Staff to manage the front counter at our newly launched Turkish bakery and café in Hyderabad. The ideal candidate will handle customer orders, explain menu items, process payments, and ensure a smooth and pleasant guest experience at the takeaway or dine-in counter.

Key Responsibilities:Order Management:

• Greet customers and assist them with the menu and order selection.
• Take accurate orders for dine-in or takeaway, manually or through POS systems.
• Ensure orders are correctly communicated to the kitchen and tracked until delivery.
• Pack and hand over takeaway/delivery orders neatly and efficiently.

Customer Interaction:

• Provide guests with information about Turkish pastries, breads, beverages, and specials.
• Answer queries related to ingredients, allergens, or recommendations.
• Handle customer complaints or issues courteously and escalate if necessary.

Billing & Payments:

• Process cash, card, UPI, or digital wallet payments accurately via POS.
• Issue receipts and handle cash responsibly as per store protocols.
• Maintain records of daily transactions and report any discrepancies.

Counter Maintenance:

• Keep the counter area clean, well-stocked, and presentable at all times.
• Ensure display of bakery items is neat, labeled, and rotated properly (FIFO).
• Follow hygiene and food safety guidelines during food handling and service.

Qualifications & Skills:

• 1–3 years of experience in counter sales, café service, or quick-service restaurant.
• Good communication skills in English, Hindi, and local language.
• Knowledge of POS billing systems and basic computer literacy.
• Friendly, confident, and customer-service oriented.
• Willing to work in fast-paced, multi-tasking environments.

Shift: Rotational (morning/evening, weekends & holidays required)

Dress Code: Uniform mandatory with clean grooming standards

Salary Range: ₹14,000 – ₹18,000 per month (depending on experience)
Joining Date: Immediate

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person