Reservations Executive

ob Summary

The Reservations Executive is responsible for handling booking inquiries, processing reservations, and ensuring accurate and efficient reservation services. The role focuses on maximizing occupancy/revenue while delivering excellent customer service.

Key Responsibilities

• Handle reservation requests via phone, email, online platforms, and walk-ins
• Accurately enter, modify, and cancel reservations in the system
• Provide information on room types, rates, availability, packages, and policies
• Coordinate with front office, sales, and operations teams to ensure smooth bookings
• Upsell and cross-sell services to maximize revenue where appropriate
• Maintain accurate reservation records and guest profiles
• Handle special requests and ensure guest preferences are noted
• Monitor booking trends, no-shows, and cancellations
• Resolve customer inquiries and complaints professionally
• Ensure compliance with company policies and procedures

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field (preferred)
• Previous experience in reservations, front office, or customer service (preferred)
• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Proficiency in reservation systems (e.g., PMS, CRS) and MS Office
• Attention to detail and accuracy
• Ability to work under pressure and meet deadlines

Personal Attributes

• Customer-focused and service-oriented
• Professional and well-presented
• Problem-solving mindset
• Team player with a positive attitude

Working Conditions

• Shift-based work, including weekends and holidays (as required)
• Office or front-desk-based environment

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person