5 Reservations Executive Jobs

As a Reservations Executive at Bookurjourney Group, you will be responsible for handling queries from travel agents and providing appropriate quotes based on their requirements. Your primary focus will be on maintaining good PR with travel agents by effectively communicating and following up with them to convert queries into bookings. The ideal candidate should have prior experience in Travel Operations, particularly in destinations such as Thailand and Dubai. You must possess excellent communication skills to ensure a high level of professionalism and customer service throughout the booking process, aiming to achieve customer satisfaction at every stage. Bookurjourney Group, a prominent name in the travel industry since 2011, values transparency, strong corporate ethics, and lasting business relationships. In return for your dedication and expertise, we offer a competitive salary ranging from INR 30,000 to 40,000 per month along with incentives. Join our team in the Delhi office at NSP and be a part of our mission to provide exceptional services and deliver a hassle-free experience to our valued customers.,

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education : High school diploma or GED equivalent. Related Work Experience : At least 2 years of related work experience. Supervisory Experience : At least 1 year of supervisory experience. License or Certification : None

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education : High school diploma or GED equivalent. Related Work Experience : At least 2 years of related work experience. Supervisory Experience : At least 1 year of supervisory experience. License or Certification : None

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. PREFERRED QUALIFICATIONS Education : High school diploma or GED equivalent. Related Work Experience : At least 2 years of related work experience. Supervisory Experience : At least 1 year of supervisory experience. License or Certification : None

Company overview:- It is a mnc company, based of Delhi. We are here from the accumulated knowledge of 5000 years, has perfected this science called ayurveda. Company with its roots that go back to 1908, established its first manufacturing facility in Kerala and since 1948, company has been propagating true & pure ayurveda to various parts of the world. We have 35 offices in India and world over. Role:- Reservation and Sales manager Industry:- Hospitality or healthcare Working Location:- South delhi Gender:- Only Female Working days:- 6 (Monday to saturday), work from office Role and responsibility:- You will be employed as a Reservation cum sales specialist. Handle reservation queries via calls, emails, whatsapp, and other platforms Provide in-depth consultation on ayurveda packages, stay options, and therapies Convert inquiries into confirmed bookings by engaging with leads effectively Upsell and cross-sell wellness programs, room upgrades, and extended stays Follow up with leads and maintain a healthy sales pipeline Ensure booking accuracy in the reservation system and maintain client records Coordinate with the resort team in kerala for special client requests and updates Handle payment follow-ups and confirmations professionally Deliver an exceptional guest experience during all touchpoints pre-arrival Ideal candidate profile disc based: 1) High i (influence): Strong communication and persuasion skills Builds rapport quickly and maintains positive relationships Energetic, enthusiastic, and confident in client interactions 2) Moderate d (dominance): Results-oriented with a focus on achieving targets Confident in handling objections and closing bookings Takes initiative to follow up and resolve client concerns proactively 3) Supportive traits: s (steadiness): calm and empathetic, especially with wellness clients c (conscientiousness): detail-oriented and ensures booking accuracy If interested, kindly connect me: varsha12tiwari@gmail.com 7053013122