Reservation Executive - Hotels

The Reservation Executive is responsible for handling guest reservations efficiently and accurately, ensuring maximum room occupancy, and delivering excellent guest service. The role involves managing reservation requests via phone, email, online channels, and walk-ins while maintaining accurate records and coordinating with other hotel departments.

Key Responsibilities:

• Handle all incoming reservation requests (phone, email, OTA, walk-ins) promptly and courteously.
• Process, confirm, and update reservations in the Property Management System (PMS).
• Maintain up-to-date knowledge of room types, rates, packages, promotions, and hotel facilities.
• Ensure accuracy in reservation details such as dates, guest information, payment method, and special requests.
• Coordinate with Front Office, Sales, and Housekeeping teams to ensure guest requirements are met.
• Monitor room availability and assist in maximizing hotel occupancy and revenue.
• Manage cancellations, amendments, and no-shows as per hotel policy.
• Maintain relationships with travel agents, corporate clients, and online booking partners.
• Prepare daily, weekly, and monthly reservation reports as required.
• Handle guest inquiries, complaints, or requests related to reservations professionally.
• Promote upselling of rooms, upgrades, and packages to increase revenue.

Requirements & Skills:

• Bachelor’s degree / Diploma in Hotel Management or related field.
• Proven experience as a Reservation Executive / Reservation Agent in hotels or resorts.
• Familiarity with PMS/IDS/Opera or other hotel reservation systems.
• Strong communication skills (verbal & written).
• Excellent telephone etiquette and customer service orientation.
• Ability to multitask and work under pressure.
• Proficiency in MS Office and email handling.
• Knowledge of OTA (Online Travel Agents) and GDS (Global Distribution System) is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Provident Fund