Reservation Agent

Job Description

Handle flight reservations, bookings, cancellations, and rescheduling requests. Assist passengers with travel itineraries, seat selection, and fare information. Provide accurate fare quotes and process payments (cash, card, UPI, etc.). Coordinate with airline call centers and other departments to resolve ticketing issues. Ensure correct documentation for check-in (passports, visas, health certificates, etc.). Handle walk-in and phone inquiries professionally and efficiently. Maintain up-to-date knowledge of airline rules, schedules, and promotions. Support passengers in case of delays, flight changes, or missed connections. Prepare daily sales and reservation reports as required. Uphold high standards of customer service, ensuring passenger satisfaction.