Research Analyst

Qualifications and Experience:

The successful candidate will meet the following criteria:

• 1-2 years experience working in an enterprise CRM system. Working knowledge/experience of Salesforce would be an asset
• Experience or knowledge of tools such as LinkedIn, Factiva, Hoovers, etc.
• Experience in conducting secondary research (e.g., market, companies, industries)
• Excellent oral and written communication skills
• Attention to detail, and ability to be a self-starter
• Ability to collaborate with culturally diverse offshore teams in different zones
• Working knowledge of data quality management, data entry improvement and user requirements
• Demonstrated ability to work effectively in cross-functional, virtual teams
• Process oriented and must be able to work with a high degree of detail and have high quality standards
• Ability to assist in development and implementation of policy, standards and procedures
• Demonstrated PC skills: Microsoft Office-Excel, Word, Access, and querying tools like SQL
• Strong analytical, conceptual, and problem-solving abilities
• Ability to present ideas in a user-friendly language
• Excellent organizational and time-management skills
• Ability to prioritize and execute tasks in a high-pressure, fast-paced environment
• Knowledge on CASL the Canadian anti-spam legislation and consent related processes
• Experience with Tableau is preferred, particularly in measuring data synchronization and working with large data sets.
• Experience managing marketing campaigns and handling consent-related processes is desirable.
• Proficiency in French is an advantage.
• Experience in project coordination will be an asset
• Experience with Generative AI (Gen AI) technologies would be an added advantage.

Must-have Requirements:

• Working knowledge of CRM Salesforce for managing customer relationships and data.
• Experience in conducting secondary research.
• Understanding of data governance principles and best practices.
• Advanced proficiency in Microsoft Excel, including complex formulas and data analysis tools.
• Foundational knowledge of SQL for querying and managing relational databases.
• Awareness of data quality frameworks and techniques to ensure accurate and reliable information.

Interested Candidates can share their resumes at Elizebeth.Gullanki@mycloudxtreme.com