Posted:6 days ago|
Platform:
Work from Office
Full Time
This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements They also may work on special projects as assigned
Transunion
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