Renewal Specialist (Regional languages)

About FloBiz: FloBiz is a leading company in the SaaS (Software-as-a-Service) industry, dedicated to providing innovative solutions to businesses. We are committed to delivering exceptional customer experiences and driving revenue growth through our cutting-edge products and services. About myBillBook: myBillBook is a key player in the SaaS industry, offering a comprehensive suite of solutions to streamline business operations and enhance productivity. Our focus is on empowering businesses with user-friendly tools and top-notch support to ensure their success in a competitive market. Position Overview: We are looking for a dedicated and customer-centric Renewal Agent to join our team at FloBiz. As a Renewal Agent, you will play a crucial role in engaging with customers over the phone to manage contract renewals effectively. Your primary goal will be to ensure high customer satisfaction levels and drive revenue growth through successful contract renewals. This role requires strong communication skills, persuasive abilities, and a proactive approach to excel in a fast-paced, phone-based environment. Key Responsibilities: - Proactively reach out to customers via phone calls to manage contract renewals efficiently. - Establish and maintain strong relationships with customers, acting as their main point of contact for renewal-related matters. - Listen to customers" needs, gather feedback, and address any concerns or issues that may arise during the renewal process. - Clearly communicate the value and benefits of continued service to customers, emphasizing the positive impact of renewing their contract. - Identify opportunities for upselling or cross-selling additional products or services to enhance customer experience and drive revenue. - Negotiate contract terms and pricing to ensure customer satisfaction and meet renewal targets effectively. - Record and update customer interactions and renewal activities accurately in the CRM system. - Collaborate with internal teams such as sales, customer success, and product to facilitate a seamless renewal process and address customer issues promptly. - Monitor the renewal pipeline closely and follow up with customers proactively to ensure timely renewals. - Stay up-to-date on industry trends, competitor offerings, and customer feedback to improve the renewal process and boost customer retention rates. Qualifications: - Bachelor's or Master's degree in business, marketing, or a related field. - Minimum 1-3 years of experience in a customer-facing role, preferably in phone-based sales or renewal environment. - Strong negotiation and persuasion skills with the ability to handle objections and resolve customer concerns effectively. - Excellent verbal communication skills to convey complex ideas clearly and concisely over the phone. - Active listening skills to understand customer needs and provide suitable solutions. - Detail-oriented and organized with the capability to manage multiple renewal projects simultaneously and meet deadlines. - Self-motivated and results-driven with a proven track record of meeting or exceeding renewal targets. - Familiarity with CRM systems and proficiency in using sales and customer management tools. - Knowledge of the SaaS industry, including subscription-based business models and customer lifecycle management. - Ability to adapt to a fast-paced environment, handle high call volumes, and maintain a positive and professional demeanor. We offer a competitive salary package with performance-based incentives, health benefits, and opportunities for career advancement. If you are passionate about delivering exceptional customer experiences, driving renewals, and contributing to revenue growth, we invite you to apply for the position of Renewal Agent (Phone-Based) at FloBiz. Join us in our mission to excel in the SaaS industry and make a difference. Location: Bommanahalli Week off: 1st Saturday Off + All Sundays Languages: English/Hindi + Tamil + Telugu + Kannada + Malayalam,