Renewal Agent

The position of Renewal Agent in the SaaS (Software-as-a-Service) industry requires a customer-focused and results-driven individual to engage with customers over phone calls, manage contract renewals, and ensure high levels of customer satisfaction. As a Renewal Agent, you will utilize your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role demands a proactive approach, strong negotiation skills, and the ability to excel in a fast-paced, phone-based environment. Responsibilities: - Proactively manage contract renewals by engaging with customers via phone calls. - Cultivate and maintain strong relationships with customers, acting as their primary contact for renewal-related matters. - Gather feedback, address concerns or issues, and comprehend customer needs effectively. - Clearly communicate the value and benefits of continued service to customers, emphasizing the importance of renewing their contract. - Identify opportunities for upselling or cross-selling additional products or services during the renewal process. - Negotiate contract terms and pricing to maximize customer satisfaction while meeting renewal targets. - Maintain accurate records of customer interactions and renewal activities in the CRM system. - Collaborate with internal teams such as sales, customer success, and product departments to ensure a seamless renewal process and address customer issues. - Monitor the renewal pipeline and follow up with customers proactively to ensure timely renewals. - Stay updated on industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: - Bachelor's or Master's degree in business, marketing, or a related field. - Minimum 1-2 years of experience in a customer-facing role, preferably in phone-based sales or renewal environment. - Strong negotiation and persuasion skills with the ability to handle objections and resolve customer concerns effectively. - Excellent verbal communication skills to articulate complex concepts clearly and concisely over the phone. - Active listening skills to understand customer needs and offer appropriate solutions. - Detail-oriented, highly organized, and capable of managing multiple renewal projects simultaneously while meeting deadlines. - Self-motivated and results-driven with a proven track record of meeting or exceeding renewal targets. - Proficiency in CRM systems and sales/customer management tools. - Understanding of the SaaS industry, including subscription-based business models and customer lifecycle management. - Ability to thrive in a fast-paced, dynamic environment, handle high call volumes, and maintain a positive and professional demeanor. Join our team as a Renewal Agent (Phone-Based) in the SaaS industry at Bommanahalli. We offer a competitive salary package with performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences through phone calls, driving renewals, and contributing to revenue growth, apply now.,