VP remediation Reporting Enrich And Enlight Business Consulting

8.0 - 13.0 years

30 - 45 Lacs

Hyderabad

Remote

Key Responsibilities: Prepare and analyze ongoing remediation reporting, identifying trends and/or anomalies warranting additional research. Oversee ongoing reporting and deep dive analysis into KPIs and KRIs. Establish mechanisms and technical queries to combine available data, and conduct detailed analysis to identify opportunities for process enhancements, early warning triggers, and health drivers Engage with Issue Management teams to support opportunities for improvements and consistent reporting/monitoring across the teams. Oversee and ensure compliance with model and non-model governance requirements for the full lifecycle of applicable tools. Develop presentations synthesizing analysis for reporting to both internal and regulatory audiences. Lead projects for reporting development and data integration. Provide process focused analytics support to remediation and related process stakeholders. Analyze all aspects of the remediation experience by developing indices using additional variables, including but not limited to, remediation volume, key drivers, and similar. Qualifications/Requirements: Bachelor's degree and a minimum of 8+ years of hands-on reporting and analytics experience OR in lieu of a Bachelor's Degree, a High School Diploma / GED and a minimum of 11+ years of hands-on reporting and analytics experience Minimum 2 years experience in Artificial Intelligence services including transcription, natural language processing, and speech technologies. Minimum 2 years’ experience utilizing statistical techniques, e.g., modeling, A/B testing, and segmentation. 3+ years of experience with proven ability to extract unstructured and structured data with strong programming ability in SAS, SQL, R, Python or other programming language. Desired Characteristics: Bachelor's degree, preferably in a quantitative discipline, such as statistics, mathematics, or engineering. Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success. Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience. Demonstrated ability to manage complexity and multiple initiatives. Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines. Results-oriented; ready to challenge the status quo for continuous improvement. Eligibility Criteria: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must

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VP Operations Governance & Transformation Remediation Analytics Enrich And Enlight Business Consulting

7.0 - 12.0 years

30 - 40 Lacs

Hyderabad

Remote

Role Summary/Purpose: As our Operations Governance & Transformation Leader, you will play a critical, high-impact role at the intersection of operational excellence and organizational enablement. You will be responsible for driving end-to-end process improvement and transformation initiatives while establishing the strong governance foundation required for sustainable success across the enterprise remediation function. This role is accountable for maintaining procedures and guidelines, and for ensuring strong workflow management that promotes consistent process adherence. You will proactively identify and implement efficiency opportunities by leveraging feedback insights, monitoring performance, and leading impactful change management initiatives. You will lead the charge on root cause analysis, sharing results with key leaders to enable effective upstream process corrections and lasting improvements. Play a key leadership role in establishing a culture of continuous improvement, empowerment, and innovation by encouraging new approaches and ongoing learning across remediation operations Key Responsibilities: Maintain remediation procedures, workflows, and guidelines, ensuring consistent process adherence and alignment across the organization. Drive continuous improvement, operational efficiency, and transformative change across key business processes, ensuring successful delivery of critical initiatives. Define, track, and refine key performance indicators (KPIs) and key risk indicators (KRIs) to measure the effectiveness and success of remediation activities. Lead root cause analysis efforts, sharing findings with key leaders to drive upstream process corrections and lasting improvements. Define, monitor, and analyze KPIs/KRIs to track performance, inform decision-making, and continuously refine operations. Lead the change management process, ensuring new initiatives and optimized processes are successfully adopted across teams. Organize and facilitate regular tollgate meetings, working groups, and stakeholder forums to drive alignment, monitor progress, and gather feedback. Develop effective and compelling meeting materialssuch as presentations, dashboards, and summaries—that clearly communicate key messages, convey a transparent story, and drive stakeholder understanding and engagement. Develop and deliver robust training programs and enablement materials that empower staff, foster professional development, and support lasting operational improvements. Foster a culture of continuous improvement, empowerment, and innovation by encouraging new approaches and ongoing learning throughout remediation operations. Collaborate with key stakeholders and executive leadership to ensure alignment on process enhancements and governance standards across the organization Qualifications/Requirements: Bachelor’s degree in Business Management, Operations, or related discipline with 7+ years of consumer servicing leadership experience; in lieu of degree, minimum of 11+ years of experience in financial services 8+ years of experience leading large strategic initiatives and transformative projects 5+ years of experience in a heavily regulated financial services environment Experience in risk management, internal audit, compliance, or similar control environment Proven ability to lead employees across multiple locations and operations and work in a matrix-type organization. Desired Characteristics: Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts

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