Reliability Engineering Team Coordinator

As the Coordinator of the Reliability Engineering team for eCommerce Solutions at Nestl Nespresso Digital and Tech Team in Bengaluru, Karnataka, India, you will have the opportunity to work on the technology that powers the Nespresso eCommerce business. You will be working in a direct-to-customer context with significant volumes and traffic, part of a large engineering organization with a direct impact on the online business. **Key Responsibilities:** - Coordinate daily activities and workflows of the Reliability Engineers team, fostering a collaborative environment and ensuring alignment with priorities. - Act as the primary point of contact for internal and external stakeholders regarding team activities and incidents status. - Actively/Proactively lead incident response from detection to resolution. - Manage schedules for incident response and ensure timely resolution of issues escalated to the team. - Define and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to ensure performance and reliability targets are met. - Track progress on proactive improvement proposals and ensure implementation aligns with strategic goals. - Prepare and present reports on team performance, incident management, and improvement initiatives to senior management. - Lead post-incident review sessions, ensuring root cause analyses are completed, documented, and translated into actionable improvements. - Identify opportunities for process improvements and efficiencies within the team's operations. - Collaborate with cross-functional teams to implement best practices and enhance the reliability of the eCommerce solution. - Support the development of training materials and sessions for team members to enhance their skills and knowledge. **Qualifications Required:** - Bachelor's degree in computer science, Engineering, or a related field. - Proven experience (5+ years) in a reliability engineering role, preferably within eCommerce or SaaS environments, and in a team coordination role (2+ years). - Proficiency with incident management tools such as ServiceNow and tracking tools such as Jira. - High knowledge of monitoring tools such as Grafana, Akamai mPulse, and Dynatrace. - Strong understanding of reliability engineering principles and practices, particularly in eCommerce or SaaS contexts. - Excellent organizational and time-management skills, with the ability to manage multiple priorities effectively. - Strong English communication and interpersonal skills, with a proven ability to work collaboratively in a team environment. Nespresso is committed to people, diversity, inclusion, and belonging in the workplace. They celebrate individuality and believe in authenticity and uniqueness to help grow and thrive together. Join Nestl and be a force for good.,