Relationship Officer Branch Banking

As a Relationship Officer Branch Banking at AU Small Finance Bank Limited, your role is crucial in managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets. **Primary Responsibilities:** - Manage customer relationships - Cross-sell banking products - Achieve branch targets - Ensure compliance with banking norms - Handle customer queries and complaints **Additional Responsibilities:** - Conduct market intelligence - Support branch operations - Participate in promotional campaigns **Educational Qualifications Preferred:** - Category: Relationship Officer Branch Banking - Field specialization: NA - Degree: NA - Academic score: Minimum 50% throughout academics - Institution tier: Tier 1 / Tier 2 **Required Certification/s:** NA **Required Training/s:** Banking Operations Training (preferred) **Required Work Experience:** - Industry: Banking, Financial Services - Role: Customer Service, Sales - Years of experience: 2 to 5 **Key Performance Indicators:** - Customer satisfaction - Cross-sell ratio - Branch targets - Compliance score **Required Competencies:** - Customer Centricity - Communication - Sales Orientation - Problem Solving **Required Knowledge:** - Banking products - Regulatory norms - Customer service principles **Required Skills:** - Relationship building - Communication - MS Office tools - Problem-solving **Required Abilities:** - Physical: NA - Other: High adaptability **Work Environment Details:** Branch-based role with regular customer interactions **Specific Requirements:** - Travel: Yes, up to 20% of the time - Vehicle: Two-Wheeler Vehicle - Work Permit: Must be authorized to work in India **Other Details:** - Contract Types: Full-time, Permanent - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal policies - Union Affiliation: NA,