Relationship Officer

Work with Area Head and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends

Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly

Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc.

Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders

Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts.

Attend to customer complaints effectively, escalating critical cases to Area Head as required.

Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)

Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases

Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance

Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives

Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets

Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms

Ensure compliant sales operations and sound risk management in day-to-day operations.

Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality