RELATIONSHIP MANAGER

A Car Showroom Relationship Manager is responsible for building and maintaining positive relationships with customers, fostering loyalty, and ensuring customer satisfaction. They act as a liaison between the dealership and customers, addressing inquiries, resolving complaints, and driving repeat business.

Here's a more detailed breakdown of their responsibilities:

Customer Engagement and Relationship Building:

· Greeting and engaging customers: Welcoming customers, understanding their needs, and building rapport.

· Providing product information: Sharing details about car models, features, and pricing.

· Assisting with vehicle selection: Helping customers choose the right car based on their requirements.

· Handling customer inquiries and complaints: Addressing concerns promptly and effectively.

· Following up after sales: Ensuring a smooth post-purchase experience and addressing any issues.

· Building long-term relationships: Cultivating customer loyalty through excellent service and personalized attention.

Sales and Business Development:

· Generating leads: Identifying potential customers and driving new sales.

· Working with sales teams: Collaborating to achieve sales targets and improve the customer experience.

· Identifying opportunities for upsells and cross-sells: Suggesting additional products or services that meet customer needs.

· Driving repeat business: Encouraging customers to return for service and future purchases.

Other Key Responsibilities:

· Customer satisfaction: Monitoring customer satisfaction levels through surveys and feedback.

· Staying updated on industry trends: Keeping abreast of new models, technology, and market dynamics.

· Working with other departments: Coordinating with service, finance, and other departments to ensure a seamless customer experience.

Skills Required:

· Excellent communication and interpersonal skills: Building rapport, understanding customer needs, and resolving conflicts.

· Problem-solving skills: Addressing customer issues and finding solutions.

· Customer service skills: Providing exceptional service and ensuring customer satisfaction.

· Sales skills: Generating leads, closing deals, and driving sales.

· Organizational skills: Managing multiple accounts and tasks.

· Knowledge of automotive products: Understanding car models, features, and pricing.

In essence, a Car Showroom Relationship Manager plays a crucial role in building strong customer relationships, driving sales, and ensuring a positive customer experience, contributing to the dealership's success.

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person