Relationship Manager - Mortgage Loan

Role & responsibilities

• Responsible for establishing the Piramal brand and for managing the sales and business

development targets for assigned portfolio with focus on affordable / mass affluent / LAP segment in

the assigned location from open market, channels and developer relationships.

• Responsible for listening to the customer and cross selling products that meet the consumers
• End to end customer management enquiry to disbursement.
• Be knowledgeable about the product portfolio, features, processing fees et al and guide customer

through the same as required

• Responsible for channel empanelment, customer acquisition and cultivating relationships
• Ensure adherence to all compliance related responsibilities e.g. customer KYC
• • Adherence to the organizations policies and procedures and compliance with legal and regulatory
• requirements
• • Responsible for ensuring the proper completion of the files within timeline as per the company checklist
• • Responsible for ensuring the proper closure of disbursement documentation within the timeline
• • Coordinate with internal teams and customers for any post disbursement issues
• • Provide market feedback on product offerings based on customer feedback
• • Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is
• done safely and seamlessly
• • Support collections team in assessing delinquency
• • Responsible for activation, training and development of channels and release of channel payments on time
• • Responsible for communicating the reasons for rejection to the customer whose file has been rejected
• • Collaborate with Operations team for resolving PDD (Post disbursal document) issues
• • The incumbent is required to have a good knowledge and understanding of the local affordable / mass
• affluent markets and PMAY Willingness to adapt to digital tools and processes
• • Customer Service Orientation - Identifies and anticipates customer needs and responds to them by
• maintaining long term relationships
• • Resolution target by bucket
• • Learning and development for self
• • Process and policy adherence
• • Instances of customer complaint
• Key Performance Indicators:
• Core Competency:

Preferred candidate profile

Sivasubramanian.m@piramal.com