Relationship Manager - HNI - Branch Banking

As a Relationship Manager, your primary role is to include HNI customers into the HNW Program and provide them with a superior customer experience to increase the profitability of the relationship. You will be responsible for acquiring new Bank's HNW relationships, serving as a one-point contact for all their financial needs, and enhancing the current relationship value. Key Responsibilities: - Liaise with branch staff to identify eligible customers from the HNW portfolio - Acquire new customers who meet the product criteria - Regularly interact with customers to build rapport and update their profiles - Enhance the overall value and book size of the portfolio - Maintain the quality and hygiene parameters of the portfolio - Cross-sell bank products based on customer needs - Conduct joint calls with supervisors as per the defined process - Offer advisory services based on customer requirements - Achieve monthly and yearly revenue targets - Control customer attrition Operations, Marketing & Processes: - Ensure adherence to KYC/AML norms at all times - Ensure workstation norms are followed - Identify opportunities to cross-sell other bank products to increase wallet share - Sell products to family members and associates - Optimize income generation levels - Promote product penetration and contribute towards focused products Customer Service: - Deliver quality customer service and resolve queries and complaints within the defined TAT - Inform customers about regulatory or process changes and keep them updated on program features - Communicate timely with customers regarding requests and concerns - Manage complaints proactively through customer feedback - Promote direct banking channels for customer utilization - Ensure a smooth handover/takeover of the portfolio Qualification Required: - Sales and Influencing Skills - Banking Product & Process Knowledge - NRI Product and Regulatory Knowledge - Planning and Organizing Skills - Good Communication Skills - Knowledge of Competition & Current Trends in the Financial Industry - IRDA Certification - NCFM Certification (Optional) - Exposure to Portfolio Management segment Please note that the job also requires exposure to Portfolio Management segment.,