Relationship Manager - Credit Life

As the Group Business Manager with the Bank, you will be responsible for managing the Group business operations in collaboration with the Bank employees. Your role will involve liaising with different departments to ensure the timely closure of cases and maintain a smooth workflow. A key aspect of your responsibilities will be to champion the group insurance products and processes to drive top-line sales through the business sales team. You will also be tasked with maintaining penetration levels of group insurance products with channel partners by coordinating and providing training to key officials such as ASSL, DSA, and other bank officials. In addition to driving sales, you will be required to provide valuable market feedback on competition and other products in the market. Building and strengthening relationships through engagement with various stakeholders including Partners Zonal Leadership team, Ops & Credit Team, DSAs, SMs, and Field Sales Staff will be crucial in enhancing attachment ratio and business volume. Your performance will be evaluated based on tracking penetration performance and publishing dashboards in alignment with Group Operations. Monitoring and controlling various metrics such as Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios, and medical TATs will be essential to minimize discrepancies and contribute to product improvement. Furthermore, you will oversee the post-sales process and manage the complete claims operation from end to end. Your proactive approach in managing the Group business and collaborating with internal and external stakeholders will play a key role in achieving business objectives and ensuring operational efficiency.,