Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
OVERALL ROLE
The Regional Projects Coordinator will oversee and coordinate a regional Banking client’s portfolio of APAC Facilities Management of FM Works and Minor Projects, reporting to the Regional Project Manager working in partnership with country teams who will manage actual delivery of works programs. The role will ensure that country teams follow established processes for planning, budgeting, obtaining of all required approvals as well as tracking completion of works and projects to schedule across 14 countries.
MAJOR RESPONSIBILITIES
Acting as Projects Coordinator for FM Works and Minor Projects.
Reporting to the Regional Project Manager working in partnership with country teams to manage actual delivery of works programs.
Ensure clear communication, earn trust and maintain open, positive relationships with teams and clients.
Track & Analyze overall program performance and actively engage with key client stakeholders, project delivery and facility teams to ensure that client program goals are being achieved.
Provide guidance to country teams on how to maintain project data in various systems in accordance with standard operating processes and approvals, within reporting deadlines.
Utilize Data Analytics tools to report on project data as entered into client systems to provide management reporting & analysis on overall program progress.
Collaborate with global peers to ensure consistency, lessons learned, and best practices across regions.
Further develops standards and procedures as business and customer needs evolve.
Standardize processes to ensure business continuity in the event of change in team members.
Oversee the assessments of all programs & services and develops solutions for systemic deficiencies.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
Min. 5 years of experience in facilities or property management; Proven ability to coordinate planned project and minor works end to end in a facilities management environment.
Efficient with productivity software, including Microsoft Outlook, Word, Excel, Project, Visio and SharePoint
Previous experience working with cross-functional teams to dive deep and find solutions to complex problems
Exceptional communication skills; ability to support cross-functional teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure
Proven self-starter with strong organizational skills, capacity to prioritize.
Effective resource management and project management skills
Critical Competencies for Success
Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staff
Has a customer-oriented attitude
Demonstrates proactive & professional approach to program delivery
Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Strong communicator – Excellent presentation skills and possesses strong verbal & written communication skills (English); also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS
Regional Operation Director
Regional & Country Clients
REPORTING TO
Regional Project Manager
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
