You will be part of a growing team providing programme management / PMO services within the JLL APAC Regional PMO Group. You will have the opportunity to work on portfolios of projects with prestigious Clients, developing your skills within JLL's career framework . In doing so you will demonstrate a high level of attention to detail, be self-motivated and able to work unsupervised at times showing initiative, whilst inspiring confidence in your interactions with both Internal and External Clients, Stakeholders and Partners.You will have prior experience working within a PMO, have experience with finance or governance heavy Clients, have previously provided oversight to projects (and be able to draw on previous project management experience of projects) valued between $1m and $3m USD.
Overview
As the senior governance lead for the JLL-delivered portion of the our Client's capital work programme, this role serves as the primary interface between JLL and (i) their internal third party PMO and (ii) other Global Real Estate leaders / stakeholders. The role is essential for ensuring all JLL project delivery strictly adheres to contractual obligations and global standards. By enforcing internal compliance and strategic alignment with our client's global initiatives, this position protects our Client's capital investments and guarantees consistent, high-quality project outcomes from JLL delivered projects.
Core Responsibilities:
- Program Governance & Performance Management
- Collaborate closely with the Client's Internal PMO team to ensure all JLL-delivered projects meet client`s governance standards and compliance requirements
- Collate and submit all JLL performance data for KPI evaluation by the Client's Internal PMO team
- Serve as JLL's primary liaison for governance matters, ensuring prompt implementation of PMO directives
- Commercial & Contractual Oversight
- Govern the commercial relationship between JLL and the Client, including the timely preparation of JLL's Fee proposals and invoicing
- Act as the senior escalation point for any commercial disputes arising from JLL-managed projects, ensuring swift resolution and protection of the Client's interests
- Ensure that the various JLL entities across APAC are correctly maintained and onboarded within the Client's systems
- Global Program Alignment & Strategic Initiatives
- Act as JLL's single point of contact for the APAC region to align with the Client's U.S. and global leadership on key strategic initiatives
- Drive the regional adoption of global programs within the JLL team to ensure consistency with the Client's worldwide standards
- Coordinate with the Client's Internal PMO team on implementation of their strategic programs within JLL's delivery framework
- Sustainability Program Oversight
- Act as the escalation point for sustainability certification activities within the JLL portfolio
- Ensure timely reporting from the dedicated JLL Sustainability Lead to the client and intervene to resolve roadblocks, to ensure that all projects align with the Client's global ESG commitments
- Team Onboarding & Client Process Integration
- Lead the induction and ongoing training for all JLL PDS team members assigned to the account
- Ensure deep integration with the Client's unique processes and technologies to guarantee service quality and consistency
- Knowledge Transfer & Team Continuity
- Facilitate critical knowledge transfer sessions between incoming and outgoing project teams to ensure seamless transition of project-specific expertise, client relationships, and operational knowledge
- Client-Directed Initiatives & Small Works
- Provide direct execution and oversight for ad-hoc, client-directed churn works and special projects
- Talent Acquisition & Team Optimization
- Partner with local delivery teams to ensure that when there is a resignation of a critical position that market-leading candidates are put forward in a timely manner for client consideration
- Integrated Service Partnership
- Foster a strategic partnership with the Property Management team, ensuring seamless integration between project delivery and ongoing building operations to provide a holistic service experience for the Client
Personal attributes
- Bachelor's Degree in Engineering, Architecture, Construction or related technical field
- Min 10+ years experience managing / leading corporate occupier fit out projects
- Minimum of 7+ years experience leading teams; either internal or external parties, in a successful integrated platform management experience
- Perceptive, self-motivated, collaborative, enthusiastic, have strong organizational and time-management skills, have strong analysis and problem solving skills, a passion for quality and, critically, have an eye for detail
- Possess a good knowledge of industry principles and processes relevant to your role
- Excellent communication and stakeholder management skills
- Numerate, with good commercial skills
- English, both written and spoken to a good technical standard.
