Regional Program Manager (Security Industry)

Securitas Group

world-leading safety and security solutions partner

Regional Program Manager

You will lead the day-to-day client engagement and develop strategic recommendations that address the clients business problems to solve, both in an operational and commercial context. You will provide direction and support to the Country teams to deliver on client needs and achieve favorable outcomes for the client that result in profitability of the account.

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Responsibilities

Stakeholder and Client Relationship Management

• Building trusted, multi-layered relationships with stakeholders and clients across the portfolio, promoting openness, innovation, and prioritizing client needs as a full partner and advisor.
• Engaging closely with clients and internal teams to deeply understand security needs and ensure client feedback shapes tailored service offerings.
• Collaborating across client and internal teams to drive a unified One Securitas approach.
• Coordinating with your Line Manager to manage client satisfaction, address issues, and resolve challenges.
• Managing daily client interactions, including requests, documentation, and presentation delivery.
• Handling high-level client briefs, projects, and requests, continuously refining services and solutions.

Operational Leadership and Performance Management

• Providing guidance and leadership to account leaders and Country Key Account Managers (KAMs) to maintain cohesive, consistent operations and successful project delivery.
• Delivering on KPIs, SLAs, and implementing Client Standard Operating Procedures (SOPs) across the account in a region.
• Ensuring accuracy of operational and management data, regularly reviewing progress, identifying variances, taking corrective action, and communicating evolving account requirements through timely reports.
• Consolidating regional data into clear, actionable insights that support strategic decision-making.
• Taking full ownership of a shadow P&L, analyzing operational and financial metrics to drive revenue, profitability, and align with strategic account goals.
• Supporting the Line Manager in developing new business initiatives and expanding existing client solutions.

Strategic Innovation and Continuous Improvement

• Staying informed on innovations within the security industry and client business to drive continuous service improvement.
• Collaborating with Securitas' stakeholders and specialist teams to share best practices and foster strong internal relationships.
• Leading the strategic integration of new services into client programs for seamless alignment with their business objectives.
• Developing a network of subject matter experts to expand scalable offerings in risk management and intelligence, remote monitoring, and SOC solutions.
• Working cross-functionally with global technology, cross-border solutions, digitalization teams, and country operations to develop scalable technological solutions and business cases.
• Contributing to ongoing strategic projects at both regional and global levels.

Accountability and Risk Management

• Being accountable for the protection and security of the clients business.
• Being able to deal with different sources of information, interpreting security threats and risks and management of investigations.

Requirements

Your profile

• 5+ years of experience

  in managing operational security programs in an international environment.
• Extensive

  industry & technical knowledge

  from working in the

  Fire and Safety / Security Industry

  with knowledge of standards relating to the respective industry systems.
• Bachelor&aposs or Master&aposs Degree in related field. Post degree/related certificates are advantageous.
• Experience of working cross border/internationally with clients at Senior Management/Director levels in large organizations.
• Experience of

  risk and compliance frameworks

  in challenging environment.
• High degree of understanding and experience in the provision of security services and associated risk management modelling, with experience of

  ISO 31000

  .
• Knowledge from finance area; familiarity with

  financial models,

  ROI, TCO, capital versus operating budget models.
• Commitment to company values and maintaining the highest ethical standards.
• Ability to combine commercial awareness with technical insight to meet objectives, support sales success, and maintain high customer satisfaction.

• Fluent

  written and spoken

  English

  . Any additional language is an advantage.

Technical skills

• Strong knowledge of Office 365 (Microsoft Excel, Teams, Power Point) along with Power BI and Microsoft Dynamics CRM (or other related CRM system).
• Strong data management skills with ability to translate the data into actionable insights.

Soft and business skills

• Strong business and commercial acumen with an understanding of how to drive value and contribute to account growth through cross-selling and upselling.
• Excellent stakeholder management and communication skills to engage effectively across all levels of an organization.
• Proven project management capabilities with organizational, problem-solving and negotiation skills.
• Proactive and results-driven approach, ability to work independently and meet tight deadlines under pressure.
• Team oriented approach with the flexibility to switch between independent work and group efforts as needed.
• Sensitivity to cultural differences and ability to bring diverse teams together to work on a common goal.

Working conditions

Location:

Working hours:

WHAT WE OFFER

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

sounds good