Regional Head (West Region)

1 To achieve Budgeted Net Margin for the Region month on month

2 General Management and smooth functioning of all departments

3 Ensure acquisition and retention of quality manpower

4 Keep Opex under control and in line with the Gross Margin

5 Focus on account receivables and keep a strict control on timely, accurate billing, and DSO

6 Smooth functioning of operations in all lines of business and maintaining service standards

7 Quality compliance implementation

8 Budget planning, target setting for all sales & HODs

9 Increase client base

10 Yield enhancement in all LOBs

11 Training and development of staff & succession planning

12 KRA setting and job profile for all Assistant Managers and above

13 Conduct periodic and on-time appraisals in line with measurable KRAs

14 Focus on key verticals and have their budget plan in place

15 Focus on major route development of the region and have their budget plan in place

16 Ensure effective communication by all staff

17 Build carrier relationships for better space and rates

18 Client visits and generating personal Gross Margin and accounts

19 Sales management and conducting regular reviews and sales analysis

20 Ensure response to RFQs is on time and coordinate with overseas teams

21 Ensure effective planning for overseas visitors

22 HR initiatives and team-building exercises to maintain a motivated team

23 Meet Global KPIs

24 Risk management and controls to be in place

25 Achieve personal targets

26 Customer service and CRM review regularly

27 Bring in new business and retain the existing customer base

28 New initiatives including, but not limited to, LCL Consol Programs, Road/Rail Programs & Air Freight Consol

29 Own sales target as per agreement with managementhave 10 own accounts in the sales pipeline

30 Initiate and monitor sales lead programs

31 Identification/validation of target customerstarget pipeline

32 Initiate dialogue and roll out bilateral business development focus with key target countries

33 Regularly meet with key customers within the region

34 Increase cash flow for the region through strict control over account receivables for outstations

35 Ensure client transition of key customers from Sales to Operations is undertaken by the LOB head

36 Yield enhancement and management

37 Ensure the acquisition and retention of quality manpower

38 Plan itinerary for overseas visitors to India

39 Timely submission of RFQs

40 Market knowledge and competitors' activity